Question about Logitech MX518 931352-0403 Mouse

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Logitech mx518 hi my mouse [logitech mx518] sometimes freezes randomly for no reasons. i have vista and i have installed the latest drivers for my mouse but still no joy. help please?

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  • joseffamador Oct 11, 2008

    i have the same problem, mouse will be working fine, then momentarilly "shut off" (que USB device removed sound), then work again for no reason (que USB device plugged in sound)

    It will do this about 5 times then turn off for good util I unplug it and plug it back in.


    rinse repeat.


  • ursohaha Jan 05, 2009

    I have the same problem as above. Mouse momentarily shuts off with USB removed sound, after 1 second USB plugged in sound and mouse works again. This seems to be happening when I'm playing a game but not in normal desktop use.



    I dont have enhanced precision checkbox set, so the solution below didn't help me.

  • Anonymous Jan 07, 2009

    I get the same thing. It worked fine at first, but it's gotten worse lately. Sometimes the mouse just stops registering for a second or two. Sometimes it spontaneously lowers the sensitivity, but that's easily fixed by nudging the + button on the mouse. But then it'll turn off completely, the light underneath will turn off and the only way to fix it is to unplug and replug the USB cable. I'm on Windows XP, by the way. Turning off enchanced cursor precision is not an option for me. If I do and still want to keep the same sensitivity, the cursor movement becomes too jaggy. It skips pixels, and being a 2D and 3D artist, it disturbs my workflow far too much.

    But annoyingly, it seems to happen more often the busier the computer is. Particularly when playing games. Very rarely when browsing. But sometimes when opening a new window or attempting to start up a program.


  • Anonymous Jan 09, 2009

    Mine doesnt have as much of the sensitivity switching, but it does cut out, usually from moving the mouse upwards and downwards quickly.


  • Venari Jan 20, 2009

    My MX518 mouse often turns itself off for no apparent reason. Most recently was a few minutes ago; all I was doing was idling on the desktop with Notepad open. It was working one minute, and when I went to check my MSN contacts, I noticed it wasn't. Replugging the USB cable doesn't work for me. Had to reboot the whole computer.

    Windows XP.


  • pvsmith161 Jan 23, 2009

    I have had this mouse for the last year or two, and only within the last month it has started randomly freezing on the screen. A reboot is the only way I can bring it back to life.

  • Anonymous Feb 03, 2009

    I have the same stalling problem, appeared lately. I'm not using the enchance precision feature, but it still bugs. :(

  • Anonymous Apr 28, 2009

    I have the same problem, my mice just suddenly started to turn off time by time. Usually happend with a margin from 10-20 sec to maybe 2-5 minutes if I'm lucky.

    I've never before been in need of the drivers to any device for this computer, but even when I installed it there wasn't any change.
    Someone with a Solution, help us! Before it's too late... (Or I'll buy a new one.)

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To work around this problem, turn off the Enhance pointer precision feature: 1. Click Start, click Run, type control mouse, and then click OK. 2. Click the Pointer Options tab, click to clear the Enhance pointer precision check box, and then click OK.
Also see this article from Logitech.

The surface on which you use the mouse plays an important role in its tracking. The optical sensor must use the pattern on the surface to track the position of the cursor. Therefore, using the mouse on a glass or otherwise see-through surface will inhibit the ability of the sensor to track the cursor. Also, if you are using the mouse on a reflective surface, such as a mirror or shiny metal desk, you may experience tracking problems. In both these situations, try using the mouse on a mouse pad or piece of paper. By using the mouse on a white sheet of paper, you can also conserve battery life. Other surfaces that have been known to cause tracking problems are:

  • Some wood grains
  • Grooved surfaces
Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid


Posted on May 22, 2008

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I Removed the USB Cord and put one from an older MX mouse. Worked perfectly

Posted on Aug 13, 2009

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I could never get my MX518 to work properly. Without the SetPoint drivers, the mouse wheel did not work. With the drivers, although the mouse wheel worked, my computer stalled on bootup and typcially after a couple of minutes would work without error, though sometimes apps would respond only after several clicks. I have a PS2 KVM and could never get the mouse wheel to work with it (with or without the SetPoint drivers). I wandered over to the Logitech boards, interested in using my KVM again, and found this tip, Clean Boot to try and track down the issue. It turns out, the default system.ini file (which has compatibility settings for 16 bit applications) was the culprit. Of course, since this is installed by default with Windows XP, Logitech's the real culprit for not detecting this and fixing it on their product... but when I got rid of the contents of my system.ini (do at your own risk...) not only did the mouse work with PS2 (with or without SetPoint), but so did the weird stalls/freezes at bootup and everything seems to work as it should now. I had no idea my stupid mouse was causing so many issues... but all is well now:)

Posted on Jun 24, 2008

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I was able to solve the problem by uninstalling Logitech setpoint driver and letting Windows use the default mouse driver. Here's what I did (I'm unsure which steps are unecessary, but this is what I did and it worked):

disconnect MX518
plug-in another USB mouse
uninstall Logitech drivers
restart computer
disconnect mouse
plug-in MX518 again

This removed the problem for good. I'm using Windows XP home edition. Good luck!

Posted on Jan 17, 2009

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US/Canada support: http://www.logitech.com/en-us/contact
European support: http://www.logitech.com/en-gb/contact
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