a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi. That's quite a problem you have there. Have your attention first on the power supply. It does get hot but it's unusual if it gets very hot. Take out the power supply (the black box behind the printer where the power cord is attached). Check the power specifications. Most of the Lexmark power supply has input ranging from 120-240 Volts and an output of 30 Volts. Make sure you're plugging it in the right voltage range. Check if you're using power surge protectors or power strip, disconnect it and plug directly into a properly grounded wall outlet. Power surge protectors can also draw power away from the printer. When everything's well, try printing again. Hope this helps.
1. Disconnect the USB cable and the printer power cable.
2. Please disconnect the power supply from the back of the printer.
3. Then remove the cartridges from the printer.
4. Please reconnect the power supply back and turn on the printer.
5. If lights are blinking then printer encoder strip is most likely the problem. Unplug the power from the printer. Open the front cover and move the cartridge carrier to the center. You should see a white ribbon cable, a thin plastic strip and a black belt with teeth.
6. The thin plastic strip is the encoder strip. It rides in a sensor on the back of the cartridge carrier that you will not be able to see. Reach in with the first finger of either hand and carefully strum the strip as if playing a guitar.
7. The strip will need to be lowered slightly and brought towards you slightly. Please be careful not to break the strip or your printer will not function. Once you believe the strip is set correctly, plug the power back and let us know if the lights are still blinking.
8. If you cannot repair the strip, please let us know so that we can assist you further.
Please Note: Fixing the encoder strip is a delicate procedure. During the troubleshooting, if the strip breaks, you will not be able to use the printer.
9. However, if lights are not blinking then try inserting one cartridge at a time and check if you can see any lights blinking. If light blinks with one cartridge then that cartridge is defective.
Well the issue might be with the cartridges or the printer itself.however, please remove the cartridges from the printer and check whether the light is blinking. If the light is blinking then the issue may be with printer hardware. If the light does not blink, then try installing one cartridge at a time and check on which cartridge instaling does the light blink.
This printer/scanner, hooks up to the computer via USB. The USB cable goes into the back of the printer on the right hand side (opposite side from the power supply).
The status blinking could indicate either;
1. No paper
2. No or very little, ink.