Question about Kenmore Elite 45986 Front Load Washer

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F 13 code

We have a machine at an apartment building for Housekeeping.
It started flashing the F 13 code last week. Please help as soon as possible as this machine is used by the kitchen crew as well as housekeeping on a daily basis

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Followed instruction to check mechanical linkage and spring was on. Then set machine to diagnosis mode and it seems to start, let some water in but then the armature started moving through the different cycle but nothing else happened. It just kept cycling through the options over and over until it went back to the f13 error

Posted on Oct 03, 2016

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Dispenser Circuit Error
If the dispenser motor is not able to be driven to it’s proper position.
Potential Causes
• Check mechanical linkage from dispenser motor to the top of the dispenser.
• Check Wire Harness connections to the dispenser motor and Central Control
Unit (CCU)
• Check Dispenser Motor
if you take the top off the washer you will find a tech sheet in there taped to the side of the washer that will tell you how to trouble shoot the dispenser

Posted on May 22, 2008

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"F13" is a "Dispenser Circuit Error". If the dispenser motor cannot move to its correct position, the error code is generated. You will need to check the following:

- Check the mechanical linkage from the dispenser motor to the top of the dispenser. NOTE: 9 times out of 10 the small spring that connects the motor to the armature comes off and needs to be reconnected.
- Check the electrical connections from the Central Control Unit (CCU) and the dispenser motor. NOTE: The CCU is the Main Computer located directly behind the wash tub.
- Check to make sure the dispenser motor is running.

In order to see all of this you will need to remove the top panel of the washer. Remove the three screws holding the top panel in place in the rear. Once the screws are removed, the panel slides back then off. Locate the dispenser. Make sure there is a small spring attached from the dispenser motor to a small plastic armature on top of the dispenser. Without it the dispenser will not function. Place the washer in diagnostics mode by performing the following:

Select DRAIN/SPIN, NO SPIN and press any key under OPTIONS (must be the same key) 4 times. "C00" will be displayed on the console as the washer enters a series of diagnostics tests. The first portion of diagnostics tests the operation of the dispenser. You should see the armature moving as the different compartments of the dispenser are being tested. If not, I would suspect a possible dispenser motor failure. As a long shot, the CCU can also fail, but may cause different symptoms and multiple error codes. Press PAUSE/CANCEL twice to exit diagnostics.

I hope this information is helpful to you. Please post back if you need further assistance.

Posted on May 22, 2008

  • Jeff Rockwell
    Jeff Rockwell May 23, 2008

    CORRECTION: I don't believe your dispenser has a spring. You may only have a plastic actuator cam. With the washer top removed, follow the same procedures I posted previously by placing the washer in diagnostics mode. Watch the cam to see if the dispenser moves. If it doesn't, double check the electrical connections. Following the connector leads from the motor to the CCU, you unplug the connector and perform a resistance check.

    The readings across test points 6 & 5 (the left pair of wires) should read 0 ohms - Dispenser Switch.

    The readings across test points 1 & 3 (the right pair of wires) should read 1400 ohms - Dispenser Motor.

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