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Hi, several things i would be asking
Do you get an error code?
Is the error on the PC or Printer?
Can you print?
How is the Printer connected USB or Wireless
the first is the error code will determine where the fault lies.. if in the 5000 range.. its a hardware problem and would need to be repaired by a service center or repairer.
if you get the printer error.. check the cable or wireless connections
if the PC error it could relate to software you are using to scan too, even if you acquire the correct twain driver (select source).. some are not compatible.. try the scan function in your Canon Utilities IJ Scan Utility. Scan it there first and save it as a PDF or image file.
if you can print its not a connection problem if you cannot print try another USB/printer cable Or make sure your device is setup for wireless run the installation software again and complete the wireless procedures in setup. I hope this helps.. or post me the error code and i can give you a definite answer.. Cheers!
You nee the complete driver for the printer....the scanner driver and software must not be loaded..try to reinstall the driver with the scanner driver should work than......keep me posted if you still have the problem
Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver. Hope this helps. Please rate my response. Thanks. Have a good day.
It won't scan unless the HP scanning software is loaded and running on your PC, it needs to know where and how to scan, which is the scan options. It will scan and make a copy if you press copy, but it won't scan when you press scan unless that software is running.
I'm using an MG5220 and got this same message. Here's how I fixed it.
On the printer control panel press the soft key to select the scan function. Then hit the soft key to select Save/Forward. Then select Foward scanned data to a PC. On the next screen make sure to select the appropriate PC. In my case I'm connected wireless but the selection was set to USB connection and that's why I was getting the error noted above. When I picked the PC that is connected wirelessly everything worked fine again.
If everyone but this computer works, sounds like there may be a problem with the software on that computer. I would first uninstall and then reinstall the drivers for your copier on that computer...
Hope that helps...
Download the Reference guide for your machine from th eEpson web site. It will inform you what you need to do to complete the scanning options. you can also download the Epson Scan utility to help with scanning to email etc.