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Have you forgotten password, you could try to log in as administrator if you are running windows by using ctrl, alt, del at the login prompt and using administrator as user name and no password.
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First connect to xbox live, you will sign out if you test your connection settings/network settings prior to signing in/connecting. once connected if you suffer any problems its almost due to xbox or microsoft. I hope this works. Good Luck.
Ok you wrote it on the 16 so this is my answer. Xbox Live Is Down For Today Jun 16 starting at 12:01 AM and may last up to 24 hours, was what my xbox said on the "fix my connection screen.
Is the computer recognizing the connection to the network? Does the home network use DHCP? How do you have the network setup? Does this connection work with a different computer? Try pinging any other computer on the network, and try pinging a website.
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