Question about Polar M32 Heart Rate Monitor Watch

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Rs400 polar sport watch unable to download tha data

My husband has been using a polar rs400 sport watch to monitor his heartrate during all his sleeping period since 27/dec 2007. Up till now, we had now problem with downloading the data to our PC. This morning the process has been strated as usual, but the watch terminated the downloading before its completion, "jumped out" of the infrared connection position, and we could see no data in adequate day of the calendar of the software.
What can be the problem? The battery? infraport? unnoticed change in the settings?
Could you help us quickly? it is part of a long term research, it would be important to be able to download the data.
thank you!
best regards,
Elvira Oravecz

Posted by on

  • rylandel Oct 27, 2008

    I also have a RS400 with a very similar issue, but I can't get my watch to connect with my PC at all. I bought the watch in June and have managed to connect once and only once.

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  • 7 Answers

Hello Avira,

Hopefully you have been successful in downloading by now. If not, take a look at the following product support page .

Hopefully this solves your issue. If not, please feel free to contact your local Polar distributor for assistance. You can find your local Polar distributor here.

Thank you for choosing Polar.

-Chris

Posted on Aug 22, 2008

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