- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Look at the top right of the keyboard for key which has "prtsc" prtscr" or Print Screen" on it. The key is usually located to right of the F12 key. As soon as you have hit the print screen key open up paint which is located by clicking on the start menu > all programs > accessories > paint.
When paint has opened and in the middle of the window right click your mouse and select paste. You will then see a screen shot of your desktop appear. To save it choose either save or save as.
Is the display blank when you power on.?
First turn off notebook.Remove battery and power cable.Then hold power button down for 15 seconds.Reconnect battery and power cable.
Try to hit F10 key immediately when you power-on the notebook.
>If you are able to see bios(blue,grey,or white screen) information,then the issue is with windows or with drivers.
>If you are not able to see any screen.Then probably issue with graphics chip on motherboard.Contact Hp for repair options or authorize Hp store.
Im willing to guess that this is a glitch with the HP Total Care Advisor utility that appears at the top of the screen. Its happened before with me there and removing it solved the issue for me. (Im on a Compaq, however they install that on Compaq Computers too. Since its HP that is.)
Let me know if removing this utility works for you. Also there is some other stuff named HP you can remove safely from the system that will help eliminate this problem.
HP is notorious for loading in a lot of junk at the factory that is bound to produce errors such as the one you have encountered.
First, plug a external monitor and toggle the screen with ALT+F5 to check that the video card and software are working correctly.
If the image is correct in the external screen you have a hardware problem, in the LCD or its cabling.
You can get the replacement parts here and change it yourself: