Question about Panasonic Workio DP-3530 Copier

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Scanner software for scanner not working on one laptop. Was working before but now scan does not get received by laptop. No pop up. When you try to open document manager, sytem freezes. I have removed and re-installed twice. Appears firewall allowing panasonic as an exception. HELP!

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1. try to print a test page.
2. if test page ok, turn of all of your firewall application, then check if panasonic communication utility is running as seen
on task bar (blue colored icon near at the volume control)
3. if it is running, double click it (PCU). scanner configuration must appear
4. the scanner configuration details about how you receive the document (popup or etc), program to open (you may even use adobe pdf reader), and the display name of your computer that will be seen on scanner directory of the machine.

Posted on Aug 04, 2008

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If you can open the scanner clean the circuit board with (Isopropyl alcohol) IPA solution. you can also try replacing the ribbon type cables connecting the print head.

 

If the problem arised due to dust accumulation, the above action should solve the problem.

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