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My printer is a hp photosmart 3110 sll in one.. I cant get the scanner to work. I have a document i want to scan through the computer and down size it but it says there are no scan options and to refer to device documentaion to troubleshoot.

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Plz try by reinstalling the drivers

Posted on May 22, 2008

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Posted on Jan 02, 2017

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1 Answer

HP Photosmart C309a default scanner paper size


Hi Norman,

Are you trying to scan from Printer to PC or Activating SCan option from PC ?

On your PC, Open Solution Center
Click on Settings option below
You will find Scan document options - select it
you will find the Size of paper set, Change it to Letter

Regards,
Sean

Jan 31, 2013 | HP Photosmart Premium C309A All-In-One...

1 Answer

How to use my hp photosmart C5280 All in One scanner unsing mac leopard


When you install the Full Feature software for your printer, you receive the HP Photosmart Studio imaging software and the HP Utility printer management software. You can use either of these programs to scan, and can create custom settings in both.

In general, use HP Photosmart Studio to scan pictures if you want to edit them to adjust color, crop, remove red eye, etc. Use HP Utility to set up scan tasks you use often, such as scanning to a certain folder or software application, or attaching the scanned item to an email. If your printer has a display, you also use HP Utility to designate which scan tasks should appear on the printer display menu when you start a scan from the controls on the printer.

Make sure that the printer is connected to the computer. Turn it on. Place the item with the print side down on the scanner glass.

Use HP Photosmart Studio to start a scan: Click the HP Photosmart Studio icon in the Dock. Click the Scan button. Select your HP product in the Device Name list, if necessary, and then click Continue. From the Scan Profiles screen, click either Pictures or Documents. Click Profile Settings , and then adjust any settings in the Capture , Adjust , and Page Options (for documents) or Enhance (for pictures) tabs as appropriate. Click Scan. When prompted, select Yes or No to add another page to the scan. The scan preview opens then click Return to close the preview and save the scan. Type a name for the scan in the Save As box. Click the Format drop-down list, select the file format you want, and then click Save.

Dec 10, 2010 | HP Photosmart C5280 Printer

1 Answer

I have never scanned a document before. How do I do it? I press scan and nothing at all happens


Hi Briggs,
Firstly make sure HP Photosmart 3.5 is installed: The link the manufacturer is here: http://www.hp.com/united-states/consumer/digital_photography/free/software/index_ww_eng.html
After Install: 1: Open HP photosmart .
2: Click "Get images."
3: Choose "From Scanner."
4:. Select your scanner.
5: Choose your prefered settings for the scan. (e.g black and white, size.. etc)
6: Then click Scan.

It will be scanned to WIN XP: Desktop or WIN 7: Libraries\Documents VISTA:My Documents.
Let me know if you need anymore help. =)

Nov 19, 2010 | HP PSC 1350 All-In-One Thermal Printer

1 Answer

HP Photosmart 3110 All-in-one - Scanner function not working


Scanning requires two-way communication between the computer and the scanner. Usually the error that you describe above indicates an issue with the USB connection. First, make sure that you are not using a USB hub. Try a new USB 2.0 (A-B) cable that is under 6' long. Try using a different USB port on the computer.

If the problem persists, check the Device Manager to see if you have a USB driver problem. (For most versions of Windows, press the Windows key + X to quickly access the menu with the Device Manager.) Expand the section labeled Universal Serial Bus controllers and look for an exclamation point or an X. Similarly check for any issues in the Devices and Printers section of the Control Panel. The All-in-One should be listed as a printer and a scanner.

I hope this helps. If you are still having problems, please add a comment with the OS version on your computer. That can help identify additional issues that could be involved.

Cindy Wells

Apr 04, 2017 | HP Photosmart 3110 All-In-One InkJet...

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Scan error with HP Photosmart C4480


Please try "Scanners and Cameras" which comes with Windows to see if you can scan images successfully from your scanner.

_______________________________
Catherine Sea
Dynamsoft | TWAIN ActiveX/Plug-in

Feb 24, 2009 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

HP Photosmart C6280 Scanner


Hi - You can download the manual by clicking the link underlined in blue below:

Photosmart C6280

See page 80:

7b087d5.jpg

You will need the "All in One" software for your computer:

Software

Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!

Informatica

Sep 23, 2008 | HP Photosmart C6280 Printer

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HP Photosmart 3210xi Scanning Issue


no scan options refer to device documentation to troubleshoot

Jul 12, 2008 | HP Photosmart 3210 All-In-One InkJet...

1 Answer

I have an HP Photosmart 3110 All in One Printer. When I push the scan button it states No scan options refer to device documentation to troubleshoot. I have Hp digital imaging software on my computer. Do...


This may not be the solution for you, but it worked for me. I just shut down and restarted my printer a few times. It seems that if you leave it on all day and night, the printer gets stupid. If you restart a few times, it gets healthy again. It worked for me, and I had the same error message, and I just finished scanning 4 pages.

May 06, 2008 | Office Equipment & Supplies

1 Answer

Cant scan from hp 3110 photosmart printer


You are having hardware communication problems caused, very likely, by driver installation troubles. Go into CONTROL PANEL and then SYSTEM and then DEVICES and look for the scanner there under IMAGING DEVICES and check to see if it has an exclamation mark next to it, or if any other device has this mark, meaning that drivers are not installed for it. If there is no scanner but you have a warning icon labeled UNKNOWN DEVICE, this is the problem. If you find any non-functioning hardware devices, this is probably it.

Try this as a fix. Unplug the cable to the printer/scanner.

Go online to HP and download the latest drivers and utilities for the scanner/printer and save them to your desktop.

In CONTROL PANEL, open ADD REMOVE PROGRAMS. Scan down and remove (uninstall) anything related to the HP printer or scanner, everything. Then reboot. Then install the drivers and utilities on your desktop you saved previously, plugging in the unit when prompted to do so. If you are never prompted, plug it in at the very end when everything is installed. If this routine fails, try rebooting the system without the HP scanner plugged in, wait for a complete start-up, and then plug the scanner into a different USB port and follow the directions on screen taking note of any failure messages. PS: the scanner/printer needs to be powered on through all of this, of course. :>)

Good luck

Nov 16, 2007 | HP Pavilion dv4000 Notebook

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