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Logitech pro 9000..black screen when trying to video chat

The person on the other end can hear me but cant see me. Theres a black screen..What do i do?

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  • digit dewmkitty
    digit dewmkitty May 11, 2010

    do you have the proper up to date drivers installed corectly?

  • digit dewmkitty
    digit dewmkitty May 11, 2010

    do you have the proper up to date drivers installed?

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  • 27 Answers

U reinstall u r drivers try 2 update it
if problem persists contact dealer

Posted on May 29, 2008

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I have a Logitech Quickcam Pro 9000 with the latest drivers and the latest Skype installed. I can see the other person during a video call, but I can't see myself and they can't see me. Just a spinning...


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The advantage of having a logitech webcam is the support you have.
I just launched my logitech toolbar and clicked on the lowest panel to see what help you have with your webcam in Skype - check this out

http://logitech-en-emea.custhelp.com/cgi-bin/logitech_en_emea.cfg/php/enduser/std_adp.php?p_faqid=9266&p_created=1227724918&p_sid=PlhfBfJj&p_accessibility=&p_redirect=&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD00NCw0NCZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1Mb2dpdGVjaMKuIFdlYmNhbSBQcm8gOTAwMA**&p_li=&p_topview=1

Also there is a good logitech forum from other users as logitech tends to have teflon shoulders when it comes to chat programs

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I assume you see yourself and the other person sees themselves in the video call?

Did you associate your webcam to your video chat software? What are you using?

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Sound in logitech quickcam pro 9000


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When I try to connect for a video chat, I can see and hear the other person and they can hear me but all they see is a green screen with squigley lines on the top. Please help.


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I had this problem but I fixed it. The google chat uninstaller does not uninstall everything. Go to the hidden folder Application Data of the default or local user in the Documents and Settings folder of the C drive, you will find the plugin folder for google chat. Delete it and then reinstall the plugin and it will work.
C:\Documents and Settings\Joe\Application Data

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