Question about GE JBP72SKSS Stainless Steel Electric Kitchen Range

1 Answer

Malfunctioning Display and Start Button for Oven

Hello,

I own a GE JPB72SKSS range, approximately 2 years old, and the other day the oven controls/display began to malfunction. The left side of the display is no longer functioning, only showing the minutes portion of the time. Furthermore, when I try to set the oven at a specified temperature, the start button does not respond.

Surface burners function fine, as do the other buttons on the digital display (I suspect self-clean is not working, but I've never used this feature).

Are there fuses in this model that are easily replaced? This sounds like a burn-out issue for some component and I don't want to spend a lot money to fix it.

Any suggestions and tips will help!

Thanks!

Posted by on

  • Dr. Penis Peniston May 26, 2008

    Thank you for your advice jsrock516, it is very informative.

    Regarding the model number, I've located "J BP72S0K2SS" but I can't find any reference to this number online (zero or O). In fact, the closest match on the GE website is "JBP72SKSS". Perhaps the missing characters are a color designation.

    I plan to do the repair job myself and will purchase the necessary parts to do so. Please forward the repair instructions at your earliest convenience.

    Also, a quick scan of the forums shows that this is a frequent problem. In your experience what can cause the EOC to become damaged?




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  • 5,911 Answers

The problem is with your Electronic Oven Control (EOC) board and/or keyboard overlay. All the oven features are controlled by the EOC. That's why you're experiencing problems with the oven operations, while the surface burners should be working fine. The cost of a new EOC varies between models. I tried to do a parts search, but could not find any information with the model number you provided. Double check your model number again. It should be located on a nameplate somewhere around the oven door or lower drawer opening. On some models, this information will be located on the back of the range.

To locate parts information, you can go to either searspartsdirect.com or repairclinic.com. Just type in your COMPLETE model number in the Search menu. The part may be listed as an "Electronic Oven Control", "Oven Control", "Main Control", or "Timer Control". Both sites offer competitive pricing, but the Sears site has helpful illustrations that make part identification and assembly much easier.

Do you have a current warranty? Unless you purchased an extended warranty or service plan with your range, most manufacturers only provide a one-year limited warranty. In some cases, however, the manufacturer may have extended coverage on certain items. It may be worth while to refer to your owner's manual to see if there is any warranty information available.

If you go to geappliances.com there is some helpful information under the "Service & Support" heading in the drop down listing under the "Search" window. In addition, there are toll free numbers provided to assist you with any questions you may have.

I hope you find this information helpful to you. Replacing the part yourself will reduce the cost of the repair greatly (if not covered under warranty). Let me know if you decide to repair this yourself and need further instructions.

Posted on May 22, 2008

  • Jeff Rockwell
    Jeff Rockwell May 26, 2008

    I'm not sure what causes the EOC to fail so frequently on some models, but I do know that if you live in an area that has unstable power (experience power outages or brown-outs) or electrical storms can cause problems. On some models, the design of the range can actually contribute to the part failing. Especially, if the circuit board is in close proximity to the oven exhaust. EOC's that are located on the front of the range, right above the oven door, are a fine example. Glad you were able to use some of my advice and I hope you can mange the repairs yourself.

    As far as the serial number is concerned, you were right in your assumption that the missing characters are generally for color designations. Use the closest matching number and it should give you the correct part number information.

    I will do a little research and get back to you on the instructions you need this evening. If you need them sooner than this, please post back and let me know.


  • Jeff Rockwell
    Jeff Rockwell May 27, 2008

    Here's the instructions you needed.



    1. UNPLUG the range.

    2. Remove the back panel form the console.

    3. Locate the mounting screws that hold the EOC in place. (NOTE: Before removing any of the wires for the board, it may be wise to write down where they were connected. The circuit board normally has the color code printed directly on them, but just in case it isn't, you have a reference.)

    4. Remove the circuit board from the range. If the EOC did not come with a new overlay (normally sold separately) you can reuse the one on your current EOC. Carefully peel the overlay off the old EOC and intall in the new one.

    5. Reinstall EOC and attach wires.

    6. Reinstall console back cover.



    There is nothing difficult about this repair. If you do experience trouble, please post back and let me know. Use the second model number you posted and go to searspartsdirect.com for reference drawings to see how the console is assembled (if needed). Oh, I forgot to mention...this is a GE. With GE applainces, when cross referencing part numbers from model numbers, in some case you need to omit the last "0" in the serial number. That is why you couldn't find an exact match. The second number you provided, in fact, is your correct model number reference. I hope this helps you.

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