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An expert who has answered 20 questions.
Re: Zoom will not retract
You have either experienced a lens error or your zoom dial is broken (both usually caused by some sort of impact damage, but which can be spontaneously occuring).
Look for an error message on your camera's LCD screen such as "E18," or "lens error restart camera." If you do not see a lens error but simply cannot retract your zom lens (go into wide angle mode) via the zoom lever then it simply maybe a broken command dial. Either way, however, you will need to have the camera serviced in all likelihood. Call tech support at 1-800-828-4040 M-F from 8 am to 12 midnight EST and Saturdays until 8 pm EST. Hope this helps.
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Could it be you mean the lens barrel comes out, but I can't use the camera? Or does the lens barrel directly go back to the "in" position. If so, check the battery, or even better charge the battery. Then check if the lens, on its way out, is not blocked by anything. Because the slightest obstruction, will cause the lens to retract. The camera does this to avoid extra damage to the barrel and or the mechanics behind it.
my cam z sony DSC HX1..the problem z when i zoom in(max) the objct i m zoomin doesnt get focusd....when i shoot it the pic z totally blurrd....no matter how mch i try 2 focus with the manual focus option the outcum z da same....
I believe that it is supposed to. Then when powered on, using the zoom function and wide function will make the focal lens go in and out. Then when you power it down it will retract back into the camera housing. I may be wrong but I believe it is standard. Both of my Canon cameras operate this way. I hope this helps.
Hey, my husband just fixed it! You just wiggle/bend the zoom lens, and you feel a "pop", and then the zoom retracts and you're fine! I was afraid to "break" it, but someone on vacation had the same problem and told him this solution a few weeks ago. So don't be afraid to use a little force-at least, in our case, it worked! Good luck.
We had this problem for about 2 weeks, we discovered that having the camera auto retracted after the "ZOOM ERROR" message, giving the camera couples of light slaps (slap the camera's LCD side and aim the camera down), this fixed the camera right away