Question about Canon PowerShot A540 Digital Camera

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Zoom will not retract

When I turn the camera on, the zoom lens automatically comes out and does not retract using the little lever. It only goes back in when I turn the camera off. Help!

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  • SenorBubs Apr 03, 2009

    I have a cannon Powershot A540 that was working fine up to a few days ago and now when you turn it on the camera automatically zooms in all the way and I cannot use any of the functions I.E. Menu, Display. Please help

  • Anonymous Apr 07, 2009

    zoom will not retract

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  • 46 Answers

Dear Grammie,

You have either experienced a lens error or your zoom dial is broken (both usually caused by some sort of impact damage, but which can be spontaneously occuring).

Look for an error message on your camera's LCD screen such as "E18," or "lens error restart camera." If you do not see a lens error but simply cannot retract your zom lens (go into wide angle mode) via the zoom lever then it simply maybe a broken command dial. Either way, however, you will need to have the camera serviced in all likelihood. Call tech support at 1-800-828-4040 M-F from 8 am to 12 midnight EST and Saturdays until 8 pm EST. Hope this helps.

Sincerely,
HeavyDLB

Posted on May 31, 2008

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