Question about Apple iPod nano

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ITunes won't recognize 4GB iPod (3rd generation)

I am not a computer expert and this involves my daughter's iPod. I purchased it as a Christmas present and it has worked fine until the last couple of weeks. She charged it overnight and the next morning it was locked up. The screen said Ejecting and stayed that way all day. We recharged the battery, but now the Apple logo is all that shows. iTunes will not recognize the iPod unless it is in disk mode. We've installed the latest version and done the diagnostics test. While in disk mode, it may or may not recognize the iPod, but always fails the sync test. I've tried to restore, but computer will show that it's downloading and then will get message about unable to download because network connection timed. What happened and how do I fix this?
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (3rd Generation) running firmware version 1.0.1
**** iPhone/iPod Touch Sync Tests ****
One or more sync tests failed.

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  • frustratedmo May 22, 2008

    I bought another cable and have tried that with the same results. I followed the instruction to reset the iPod posted by mattozan and it did show a new message that I had never seen before -- iTunes cannot recognize iPod at this time. I went through the resolution instructions and nothing changed. I have the Apple logo, screen goes black, Apple logo comes back. Next suggestion?

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Look at the cable make sure it is ok the little connector can get dammaged, have her borrow a cable from a friend, also look at where the cable hooks up to ipod it may need cleaned or it could be damaged

Posted on May 22, 2008

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Reset your iPod with these instructions from Apple.

Posted on May 22, 2008

  • Matt Jurach
    Matt Jurach May 22, 2008

    See this page from Apple, describing this problem unique to the 3rd Gen. Nanos.

    If resetting the Nano does not resolve the problem, then the next step is, unfortunately, professional service. If you are near a retail Apple Store, take it to them. Otherwise, you can go through the iPod Service Website for mail-in repair.


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Please take time to rate me thumbs up

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