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You have to first go online and search Magellan Contact Manager to download that software to manage your device. Once that is done, you connect your device and register it. Then on the menu choose Help and "check for updates". There will be a scan and the available updates for software, maps etc will show, as will their cost if any.
According to Magellan at their website, a new map update will be available next month (sometime).
There is a firmware update there now. The firmware update works fine if you follow their instructions.....full battery charge etc.
There are various reasons this could be happening. To start eliminating the main causes, go to the Magellan site and create a profile for yourself. You will than be able to download the latest firmware update and the newest maps. This will fix connectivity issues and at the same time give you the latest and greatest of what your device has to offer.
Your best bet is to contact Magellan directly. Their website is not the easiest place I've ever navigated. I did not see a specific listing for the Roadmate 2000, but when I queried them about upgrades for your unit, the response was Roadmate 2000/2200T. Manuals are available, but again nothing was noted about supporting the 2000. I've provided their phone # is below. Good luck.
THE CURE for this problem is NEVER BUY Magellan again!!
After paying over £800 for an early Roadmate 700 (which failed and was replaced by a failed/recon version) then to have problems with software.. now having waited a year to get map update and version 6 firmware I find it doesn't give me Magellan Tools which was promised by Magellan Support.
After several mail queries and important qustions remaining unanswered I am buying a Tomtom Go 720T which will do all the updates automatically via a cradle linked to my PV/Internet.
NEVER EVER AGAIN a damned Magellan - great when it works but it's easier to get blood from a stone than good support from Magellan.