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Broken tv - hdmt does not work

I bought a 42 inch flat screen tv - need to be returned to the store - what would be the procedure of doing this

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  • U896693 May 22, 2008

    bought a westinghouse flat screen tv - the hdmt does not work on the TV - was told by one of bestbuy person who came out to my house to see what the problem was - i new a new tv - what is the procedure of returnhing this TV and purchasing another

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Hey U896693,

Should you have a defective product you need to return or exchange, the process can vary depending if you brought the TV home yourself or had it delivered.

If you brought the TV home on your own, you would need to return the TV to your local Best Buy™ store yourself within 30 days of the purchase date in order to process a return/exchange. We can always pick up TV's that are 25" or larger if you would like, but there would be a pick-up/delivery fee involved if you did not originally have the TV delivered by us.

On the other hand, if you had the TV delivered by a Best Buy™ store, you have 30 days from the date that you took possession of the TV to contact that store and arrange a return. Remember that you must physically be in the store to process a return or exchange, as we do require a signature with all return transactions.

Additionally, please keep in mind that if you purchased the TV online instead of through your local store, you must contact a BestBuy.com support agent in order to arrange a return. You can reach sales support by calling our toll-free hotline at 1-888-Best-Buy (888-237-8289), and requesting to speak with a BestBuy.com representative.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 03, 2008

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