Question about Dell Dimension 2400 PC Desktop

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Error 1317 and power surge on hub port

I am having problems downloading anything to my program files. i get this error message 1317 saying it can not create a directory for c:documents and settingsall usersstart menuprograms.
the other problem is the power surge on the hub port. i plugged my printer back in and now i get that.
on top of all of this i need my printer for work and i can not re-install the software and i can't connect the thing.

murphy's friend

Posted by on

  • silverwolff7 May 30, 2008

    i am open to all help. i was attempting to back up all my important stuff to reformat, when my kodak software updated and now i can't see my pics because i need quicktime for it. i can't update quicktime because of the directory problem. so now all my pics are in jasc panit pro which i don't have. System restore won't work either. i am about to pull my hair out.

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  • 336 Answers

If you are willing to let me work on your computer from my end I can attempt to fix your problem. Can you tell me your response ASAP so I can help you get your computer back on track?

All The Best,
RCF

Posted on May 28, 2008

  • Ryan Frame
    Ryan Frame May 28, 2008

    I found a website that will help you solve your problem. The site is
    http://support.microsoft.com/kb/306986 If you need anything else in the future yo can just ask.

    Hope This Helps
    All The Best,
    RCF


  • Ryan Frame
    Ryan Frame May 30, 2008

    Okay I can work on your computer today (Friday) at about 5pm eastern standard time. If you want to do this e-mail me at 4077mashunit@gmail.com

    RCF


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You will have to disconnect some usb items first.

If you have a HUB then disconnect that and same if you have a usb printer.
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USB ports can only supply so much current and too many devices without thier own power will overload it just as you are seeing.

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The likely problem is that the download did not complete properly. Please check the file size of the downloaded file against what is listed in the download. This often also results in a "Bad CRC" error. Both these errors can be fixed by making sure you have a complete download. Some users have found that being connected to their companies VPN can cause downloads to be slow and timeout, resulting in an incomplete download.

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Try this to find out which one of your components has an issue. Turn off your machine then unplug all of your USB cables. Turn your machine back on and plug in one of your USB cables. Verify the component you just plugged in works correctly and if it does plug in another cable and verify that component is working. Continue these steps until you have the one component that displays the error you have seen. That component is most likely the cause of your issue and should be replaced.

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Go to Control Panel=>System => Harware=> Device Manager. Under the "Universal Serial Bus Controllers" delete all USB root hubs & controllers/ ports & then Action=> San for hardware changes That shall freshly install the USB ports on your system & shall work.

Best of Luck..

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