Question about Creative Labs ZEN Vision:M Digital Media Player

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Computer won't recognize zen when it's connected

My zen vision:M charges on my computer but my computer won't recognize it so I can't transfer songs or do anything with my zen on my computer Computer doesn't recognize player. It wouldn't charge when using the block sync adapter. I bought a wall charger. Charges fine. I bought a sync cable thinking the block adapter might be bad. The cable charges the player, but computer still doesn't recognize player to download music.
Thanks for any help you can give me.
Tom

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Hello,

please tell the model it could help solving the problems.

for us to download the specific drivers of the model.


melnavz

Posted on May 22, 2008

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1 Answer

Computer doesn't recognize the Vision: M


Support for Zen Vision M:

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=14331&prodName=ZEN+Vision%3aM

See if the Operating System on the computer matches
your installed software.

Get down on the support page and make a Manual Selection in the
second bar XP, Vista or whatever you are using and click SUBMIT.
The available downloads will change now. Next get the matching software for your PC.
Also check the system requirements by opening "Show Details"
in the suitable software.

Jul 31, 2009 | Creative Labs ZEN Vision:M Digital Media...

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You'll need to install the Creative Labs software. Put the CD in your computer and install it.

Jul 04, 2008 | Creative Labs ZEN Vision:M Digital Media...

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It won't transfer my zen vision M songs from my computer


I've been able to solve the problem I had with transferring files to my Zen Vision M.

I uninstalled all components of Media Source 5 and Zen Vision M Series Explorer on my PC. I then reinstalled them again. I also rolled back to Windows Media 10 (as I recently upgraded to v 11) and unchecked Sync with Zen Vision M in tools/options/devices on WM player. I then run the Clean up in recovery mode on the Zen. When the PC restarts after the installation of the software it will ask for you to connect the player. The PC should now successfully transfer files to the player.

Hope it works for you too.

Apr 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Vision M not recognized


I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

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22 Answers

Computer won't recognize zen when it's connected


Mine did this too, and I have the exact reason why.
If the first solution didn't work for you (as it didn't with me), follow these instructions

Connect your Zen to the computer
-On your computer, click start, then control panel
-Click on Add Hardware
-Go through this until it shows you a list of things recently added, Creative Zen should be up top somewhere (mine was) with a yellow question mark as the icon
-Click it and have it install it
-When a list pops up asking you if you want to have it do it just this once, or everytime without asking CLICK ON EVERYTIME. Tis is what stopped it from connecting to your computer.
The drivers were not installed.

Feb 14, 2008 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Creative ZEN Vision M


Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize


If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Charging and transfer issues on my zen m


Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Feb 09, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision M wont dock


Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

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Does the firmware update recognize it?

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