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MY MODEL # PVC RX540 A BOX APPEARS WITH THIS INFORMATION. THIS COMPUTER IS IN USE AND HAS BEEN LOCKED ONLY VAIO/BILL OR AN ADMINSTRATOR CAN UNLOCK THIS COMPUTER USER NAME (BILL) PASSWORD (UNKNOWN} I TRYED OLD AND NEW PASSWORDS AND NONE WORKED.

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Hello,

Try to press reset or the power button to restart the PC.

when the box appear. Press "CTRL+Alt+Delete" two times successive.

then it Prompted you to type the username and password.

In the;

Username: type "administrator"
Password: leave it blank

and then "enter" or click ok.

If this successfull then you can change the password of bill or any users in this PC.

By changing password:

click run and then type: "control userpasswords2" and then enter.

bring you to the username windows. then you can change the password or delete the username.

But if this solution is not successfull:

Microsoft has no recomendation to solve the issue at all. because that is the protection of the users.

you have to reformat and reinstall the oerating system.

may this help;

melnavz

PS:
pls do not rate me if my solution not solve the issue and you need more further information. but if is invaluable solution rate me fixya.

Posted on May 22, 2008

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