Question about Samsung HLN5065W 50" Rear Projection HDTV-Ready Television
I have Dish network. when I first turn the set on I get a "no signal" showing but have audio. After leaving it for a few minutes it generally comes on but then will go off when it so chooses. It comes and goes from picture to no signal with no particular pattern. Dish says it is the TV. The TV has not been moved and the cables have not been bothered with. This has been going on for over a week. What is the problem?
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Posted on Jan 02, 2017
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Hello, my name is Matthew Gonzales with DISH Network customer service. If you are still having this issue there are a couple things you can try if you have not. First, unplug the receiver from the power outlet it is connected to, leave it unplugged for about 20 seconds, then plug it back in. Your receiver goes through a rebooting process which takes about 5 minutes. After your show is back on, check the other tv to see if it is has signal. Another thing to check is making sure that all of the "satellite in" connections are hand tight from the back of the receiver to the wall. If you are still having the issue, the next thing to try is a check switch test. To do a check switch test, you press menu on your DISH remote, then press the numbers 6-1-1, (system setup-installation-point dish) you should be on the point dish screen. Go up and select "check switch" on the right-hand side, on the installation summary, select "test" at the bottom. The receiver will do some tests, if you get a warning 836 at the end, select "cancel" on the warning. Once again you will let your receiver reacquire the signal, and see if the problem persists. If problems do continue, a technician will be needed at the home to correct the problem. If you are still having this issue, please email me at firstname.lastname@example.org and I will make sure you are taken care of.
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