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Retrieving a forgotten password on a Cruzer Enterprise drive
How do I recover the password on my Cruzer Enterprise drive?
Password hint If you set a hint when you enabled the password protection, click Hint in the log in window to display the hint you entered. If you did not set a hint or still can not remember your password, you can click Forgot Password on the logon window and choose a new password. This will reformat the drive. Reformatting will delete all files and applications in the user-accessible removable partition.
Password attempts There is a limit of 10 attempts (default) before the drive is locked and no further access is possible. During this process, you MUST change the password and reformat the drive. This is an important security feature, protecting data in lost devices from brute force hacking attempts. Reformatting will delete all files and applications in the user-accessible removable partition.
Cruzer Enterprise drive managed by CMC (Central Management and Control) A drive managed by the Cruzer Enterprise CMC software can be unlocked remotely by the System Administrator when it is inserted into an online computer. The System Administrator can unlock the drive remotely even after the maximum failed password attempts has been reached. The user must then choose a new password. Data stored in the removable partition will be preserved.
If the device is managed but in an offline computer, the System Administrator can send the user a one-time unlock code. The user must enter the code then choose a new password. The existing data on the removable partition will be preserved. hope this helps
Once you try to access the drive from MAC, the windows partition would have got damaged... The windows partition information would be lost... so in order to access the HDD back in windows O/S, you need to reformat the drive...
Drives that are formatted for Mac o/s will not be able to access by Windows o/s and vice versa...
so try reformatting using the disk management tool utility available in computer management and try to access the drive... It would help...!!!
ok it's asking you to reinstall the cd that came with the ext hard drive to do this remove the hard drive frist after you power down you pc put your cd in after you power backup install the driver power down plug your hard drive back in window will do the rest for you Good Luck
Initially, it would be possible that the Zen Stone plus is infected with a virus and your PC's antivirus is preventing access to it. Have you tried a reformat of the Zen Stone plus and or a virus scan?
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.