Question about Creative Labs Zen Touch MP3 Player

2 Answers

Zen recovery mode

MY zen is stuck on recovery mode? What do I do?

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  • sander21 Jun 16, 2008

    cant start it

  • Anonymous Jun 20, 2008




2 Answers

Try the mp3 player recovery tool at:

Posted on Oct 26, 2008

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Posted on May 28, 2008


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Posted on Jan 02, 2017

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SOURCE: Zen microphoto stuck on recovery mode

make sure you have media player 11
try another computer or laptop till it does find the player and upgrade the firmware

Posted on Dec 21, 2007

  • 19 Answers

SOURCE: Creative Zen Touch stuck in "recovery mode"

for anyone else who still have unusable devices and the device is not there for the firmware but it is for anything else do this:

1. Plug in the player.
2. Goto device manager remove it's drivers and remove USB Roots (dont worry they'll all reload)
3. Reboot and unplug the player.
4. After windows loads goto add/remove programs and uninstall windows media player. Select downgrade.
5. If it asks you to reboot do so.
6. Then locate c:\program files\creative and just manually delete the folder you can put it back on if you wish later but it's useless and outdated junk.

Now reboot. Plug the device in and install the firmware.

If this works as good for me as anyone else lemme know.


Posted on Mar 13, 2008

  • 1 Answer

SOURCE: my creative zen micro v0.0.65 got stuck in

my creative zen micro is not working properly

Posted on May 27, 2010

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

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Creative Zen Touch stuck in "recovery mode"


Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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The step-by-step process for doing the recovery mode is at Creative's website:,/?St=107,E=0000000000366987556,K=3577,Sxi=5,Kb=ww_english_add,VARSET=ws:,Case=obj(26219)

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im having that sme problem! even when i try 2 restart it still acts crazy! when u find out how 2 fix ur let me kno cuz really want this thing 2 start workin again

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plug the player into a computer that has zen software and it should then come back out of recovery mode , try to stop player playing when you are finished with it so it doesnt keep going to recovery mode

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