Seconds after turn on tv a black rectangle fills most of the bottom half of the screen. It goes away when I prees the audio or surround sound button but it comes right back. I also noticed that if I press the mute button the subtitles don't come on like it used to. The tv is 3 years old
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Re: blach rectangle bottom halfpart of screen
It sounds like your "Text" feature of your closed captioning may be activated. It sounds like what you would want to do is go in to your television menu and select CC or Closed Captioning to mute or off.
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This is a caption for the hearing impaired, get remote! scroll down to captions, right click 1,2,3,off, now position cursor over the "off " and press enter on your remote, this should get the tv running normally. Some remotes have a separate captions button.
Note that the large black box goes away when pushing buttons on the tv (ex: the black box will disappear to show the volume setting when changing the volume on the tv but it will cover the picture and the menu display of the dtv box).
This is caused by the closed caption setting of the television set NOT the captioning of the converter box. To fix this you must open your television's menu, find the ccd/closed caption option, and turn it off. This is a frustrating problem as when most people are told to shut off the captioning they try to do so at the box.
Normal dtv box captioning will appear as a small text box at the bottom of the screen as you would expect - not as a giant black rectangle that covers most of the screen. If you do want to shut this off too you will find that you can't do it through the usual menu options (the menu will only allow changes to font, color etc.) - there should be a ccd button on the remote that when pushed will scroll through ccd-1, ccd-2,... off.
My mother-in-law had this problem on a Quasar for two years before she finally mentioned it. The rectangle is a text box for closed captioning or for a demonstation list of features, but without the text. I restored the factory presets and poof... problem solved.
Look in the manual and find how to restore the factory settings - it will probably be some weird combination of buttons that you would never guess. On her set, which has a built-in VCR, it was simultaneously pressing "play" and "FF" (on the set, not the remote) for five seconds until the set powered down. Yours will probably be something different but equally odd. That should get rid of the black rectangle. Then you go through the initial setup and you're back in business.
All I can say is that the black box appears when the closed captions are on and set to TEXT. This is normal. Turning off the closed captions should make the black box go away. If the closed captions are somehow turning themselves back on, there may be an issue with the microprocessor in your TV.