Question about Panasonic Cameras

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Called Panasonic 1-800-211-7262, told me to send my camera to Bigston Digital Services, 1590 Touhy, Elk Grove Village, Ill. 60007 (this was a anamated voice thing) called information, no such company, just one Bigston in Elk Grove Village in Ill. called their number1-847-290-8166 their voice mail is full everyday and night for a week, I really need someone at Panasonic or a number of a real person to tell me if my camera is fallen into a black hole somewhere never to be found. Help!!! Please, we are Kitchen Tune-up, 1-843-839-0517 and our names are Russ and Pat Widmer, paid alot for the camera and use for our business and are lost without it. Where are real people to talk to??? Thank you Pat Widmer

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What is the model of your camera?

Posted on May 21, 2008

  • Matt Jurach
    Matt Jurach May 21, 2008

    Oh, I see. You already sent your camera to this service center, and now you're trying to get it back, right?

    First, did you have any RMA # or repair order # or anything like that? This will assist with tracking your camera.

    Bigston, like the name implies, is a big company that contracts with various electronics manufacturers around the world to provide warranty repair services.

    You can get all of Bigston's contact information from their website, including their local "Digital Service" center in Elk Grove Village, IL.

    They list these numbers for the Panasonic Service Dept at the Digital Service Center in Elk Grove Village:

    Phone - 888-439-2676 or 847-439-2696

    Fax - 847-439-1418
    E-mail - bds@bigston.com
    Web site - www.bigston-services.com

    Good Luck!


  • Matt Jurach
    Matt Jurach May 21, 2008

    A couple other numbers at Bigston you could try:

    Front Desk at Digital Service Center:
    Phone: 847-439-3500 | Fax: 847-439-0699

    Bigston Information Technologies:

    Phone - 847-806-6800

    Fax - 847-806-6806



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Name Address City State Zip Phone .

PANASONIC CAMERA AND DIGITAL S 1590 TOUHY AVENUE ELK GROVE VILLAGE IL 60007 (800) 211-7262


Panasonic has centralized its repair experts for quality control and efficiency. If you need operating assistance, please call 1-800-211-PANA. If you are sure your product is in need of repair, please ship it to us at the address above.


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