Hi there you'll need to reset the printer.
Try this solution:
1.) Unplug your printer.2.) Plug your printer press the MENU + MONO + ARROW UP. (Press it rapidly one press at a time)
3.) select 8 by using the arrow buttons ,push OK and select 0 and push OK
4.) then numbers appear looks like this ###:### ###:###.
5.) now push the MONO button until the purge:#### appears on the LCD
6.) Select 2, push ok, select 7,push ok,select 8,push ok, select 3,push ok
7.) - switch off the printer ,switch it on
- ready to print
- CHEERS!
email me if I helped you. .
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