Question about HP PhotoSmart C4280 Laser Printer

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How to change "offline" status to "online"

I just purchased this printer and had a friend help with installing the software. While I was away he had no problems printing a document. When I've tried, nothing happens. I checked the printer status and it says it is "offline". Is that my problem and if so, how do I fix it?

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  • tiki11 May 21, 2008

    Thanks for the response. I have tried clicking the "Use printer offline" and still nothing happens. I checked the manual and there is nothing about the sleep function. But, I have rebooted both the PC laptop and the printer, so it shouldn't be on sleep mode. My problem is obviously with my PC, so I will try my Dell support.

    Thanks for your help!

    Tiki

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Assuming you are on a PC:
Go to your control panel in Windows, open the printers box, choose your printer by double clicking on it, then click on 'printer' on the left edge of that window. Scroll your mouse down to where it says 'use printer offline' and uncheck that option. This should release any documents you have waiting in the queue.

you will also need to check your manual on how to set its sleep function, as some printers like to go to sleep really quickly - and that causes Windows to think it is offline.

Posted on May 21, 2008

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1 Answer

Why the offline message


Hi,
Check the status of the printer at Control Panel. Set it to online if it's shown as offline. If this doesn't fix the problem, check whether installing the vista driver available at your printer manufacturer's website helps.

Step 1:
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Step 1:
a. Click Start, go to Control Panel and select Hardware and Sound.
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d. If the Printer is offline, set it to online.
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Hello,



Check the status of the printer at Control Panel. Set it to online if it's shown as offline. If this doesn't fix the problem, check whether installing the vista driver available at your printer manufacturer's website helps.

Step 1:
a. Click Start, go to Control Panel and select Hardware and Sound.
b. Click Printer.
c. If the Printer is offline, it shows "Offline" status. If the Printer is online it shows "Ready".
d. If the Printer is offline, set it to online.
e. Right-click on the printer and select "Use Printer Online".
f. The display should change to ready when the printer is set to online.

Step 2:
If still you are facing issues, then update the printer driver. This should fix the problem.

For further precise instructions, please let me know the Operating Systems installed on the Computer.

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