Question about HP PhotoSmart C4280 Laser Printer

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How to change "offline" status to "online"

I just purchased this printer and had a friend help with installing the software. While I was away he had no problems printing a document. When I've tried, nothing happens. I checked the printer status and it says it is "offline". Is that my problem and if so, how do I fix it?

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  • tiki11 May 21, 2008

    Thanks for the response. I have tried clicking the "Use printer offline" and still nothing happens. I checked the manual and there is nothing about the sleep function. But, I have rebooted both the PC laptop and the printer, so it shouldn't be on sleep mode. My problem is obviously with my PC, so I will try my Dell support.

    Thanks for your help!

    Tiki

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Assuming you are on a PC:
Go to your control panel in Windows, open the printers box, choose your printer by double clicking on it, then click on 'printer' on the left edge of that window. Scroll your mouse down to where it says 'use printer offline' and uncheck that option. This should release any documents you have waiting in the queue.

you will also need to check your manual on how to set its sleep function, as some printers like to go to sleep really quickly - and that causes Windows to think it is offline.

Posted on May 21, 2008

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