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Error code Hello Benimur, Can you decipher the code numbers on the failed fax that returns a page with a error code number 321*.message says "A communication error has occurred during the fax transmission". This occurs when I am faxing to some clients and not to others. Mike.

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  • mtaylor325 May 21, 2009

    HP 4610 ALL IN ONE IS DOING THE SAME THING. FAXES GO THROUGH TO SOME CLIENTS BUT NOT TO OTHERS. PROBLEM STARTED ABOUT A MONTH AGO. I HAVE CHECKED ALL CONNECTIONS AND FAX IS ON DEDICATED LINE. GETTING ERROR 321 MESSAGE.

  • Anonymous Mar 24, 2014

    when I fax the number rings but says communication error has occurred during the fax transmission errorc52

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Hi Mike,

The error message "A communication error has occurred during the fax transmission" normally indicates that for some reason the fax call was interrupted or there was some interference on the telephone line during the fax transmission. Some possible interruption/interference on transmission(s) are:
1. the telephone line is not a dedicated fax line - there could be an extension which was inadvertently lifted/used during a fax call;
2. noisy/dirty telephone/fax line - corrosion on the terminal, joints, connectors, pins, plugs, jacks, telephone outlet or even on the provider's system. This could be determined by using the handset of the fax machine, dialing a single digit (to make the dialtone disappear) and listening to the phone's earpiece. There should be no crackling sound or static but a clean/dead air. In some cases where the telephone/fax line is shared with the DSL, then it could be the filter/splitter used;
3. some phone lines can still accept an incoming even though in use (call waiting) - the ringing of the 2nd call is more than enough interruption/interference;
4. RFI (radio frequency interference) - an electronic device that transmits a radio signal such as a two way radio, a WiFi router or mobile phone; and/or
5. noisy/dirty power AC mains -the outlet/AC power line where the fax device is plugged in has some other appliances/devices that draws power from it that can cause static/transients/spikes along the power line. Examples are water dispensers with built-in cooler/heater, dehumidifier, aircons, refrigerators and any other that switches itself on/off. A simple solution would be to use a different outlet and/or use a surge suppressor.

As to the "error code number 321*", pls post back the make and model of your fax device. Alternately, you can reference this site. If your fax machine/device is an HP brand (and/or the receiving end's fax machine is), pls check this link.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.


Posted on May 22, 2008

  • Louie  Role
    Louie Role May 22, 2008

    failed to add:
    the interruption/interference could either be on the sender's or receiver's end....

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What is the problem and solution to error code 420 or 321


Hi,

Are you able to send fax to another # ?. Error 420 & Error 321 is mainly due to transmission of signals or incompatibility issue.

Try reducing Fax speed and turn off ECM from Fax menu and check.

Regards,
Sean

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I have an HP 8500A printer/scanner/fax. Everything works but the fax. I can receive but I can't fax out. I get error 348, 321 & 358.


Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
  2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
You can solve the Error 348 by the following
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.
If during fax you receive the Error 321 then it is because of:-
  1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-
  • Set the receiving machine to receive at a slower transmission speed
  • If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

If during fax you receive the Error 358 then it is because of:-
  • The remote user pressed the Stop key, causing the session to be terminated.
  • The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote machine encountered an incompatible feature causing it to terminate the session.

You can solve the Error 358 by the following:-
  • Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  • Configure the local fax machine to use a slower reception speed.
  • Enable or disable the ECM setting.

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

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Communication error 43 message every time and with every number.Panasonic fax kx-fhd332


COMMUNICATION ERROR (Code: 43, 44) means that "A line problem occurred". There might be a problem with the phone jack where your fax machine is connected to. Try to connect the telephone line cord to a different jack and try again.

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Cannot recieve faxes more than 2 pages long. Message Communications error 232


The device has a communication malfunction.

possible diagnostics to be performed

1. The communication lines or phone connectivities are malfunct, consider unplugging each modem properly reconnecting taking keen observation of jack areas on the fax machine, and the external areas on the router units splitting the signals.

2. The fax machine paper feed system is clogged possible inspection of the tray areas making sure to unclog stuck paper.

a. The fax machines provides an image measurable in laser signals required to produce results immediately. Any delay in the signals or data when arrives in fax machine could cause incomplete imprint

3. The fax machine could have many messages queue causing delay malfunctions.
a. The type of signal splitter available at the location could cause to delay, where a delay excapes signal recognition on the paper only producing a few data records

important notes

1. consider acquiring a fax consigment at a time

2. consider distributing fax loads to another infrustruction

Error 232 is a connectivity message

1. possibly caused by accidentally unplugging a connection and reconnecting while fax machine was powered on.

2. possibly caused by connecting another fax machine to the set up of infrusture without performing system restore to intergrate all devices connected to the network.

3.possibly also caused by a computer program malfunction.

a. consider reinstalling the programs that connect the fax machine; for example access the computer networking infrusture icons located in the control panel area of the computer programs list bar to perform networking diagnostics for the fax machine

instruction s of performing a fax network reinstallation

1.The networks on the computer housing every additional peripheral device like faxes all share with printers, game consules and several recognisable within the computer server or mainframe computer. A wireless connectivy of several connection compromised the intergrity of some devices.
The response to the problem in computer sending a message with a number to make possible locating the by expert technictians.

2. Several peripherals connected to the computer server produces error messages readable where huge numbers being sysbols of easy problems only on a computer performing several resposnibilties, in which sitaution of faxes, the error 232 could be the number of faxe assigments failures, or number faxes waiting to be completed.

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http://www.brothersupport.com/Facsimile/User/um_zlefax.pdf
Setting Station ID
You should store your name or (company name) and fax number to be printed
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4 Use the dial pad to enter your name
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Error message 232


Hello Lazylizard, basically error 232 indicates that a communication failure has occurred between the two machines
Following these steps may help resolving your issue

1. Make sure that the phone cord is plugged directly from the wall jack into the back port of the fax machine that is marked "Line" or "To Wall Jack", or that has a wall-jack symbol.
2. Verify that the line interface unit (LIU) (the box that the phone cord plugs into) is seated fully into the back of the fax.
3. Remove any other device from the line such as splitters, credit card machines, or telephone answering machines, and retry the fax communication.
4. Try sending and receiving faxes on a different fax line.
5.Try using a different telephone cord.
6. Have the phone company test your line for static or noise problems.
7. Disable Error Correction Mode (ECM) if the same error occurs repeatedly.

Hope this helps.
thx


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