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Error code Hello Benimur, Can you decipher the code numbers on the failed fax that returns a page with a error code number 321*.message says "A communication error has occurred during the fax transmission". This occurs when I am faxing to some clients and not to others. Mike.

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  • mtaylor325 May 21, 2009

    HP 4610 ALL IN ONE IS DOING THE SAME THING. FAXES GO THROUGH TO SOME CLIENTS BUT NOT TO OTHERS. PROBLEM STARTED ABOUT A MONTH AGO. I HAVE CHECKED ALL CONNECTIONS AND FAX IS ON DEDICATED LINE. GETTING ERROR 321 MESSAGE.

  • Anonymous Mar 24, 2014

    when I fax the number rings but says communication error has occurred during the fax transmission errorc52

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Hi Mike,

The error message "A communication error has occurred during the fax transmission" normally indicates that for some reason the fax call was interrupted or there was some interference on the telephone line during the fax transmission. Some possible interruption/interference on transmission(s) are:
1. the telephone line is not a dedicated fax line - there could be an extension which was inadvertently lifted/used during a fax call;
2. noisy/dirty telephone/fax line - corrosion on the terminal, joints, connectors, pins, plugs, jacks, telephone outlet or even on the provider's system. This could be determined by using the handset of the fax machine, dialing a single digit (to make the dialtone disappear) and listening to the phone's earpiece. There should be no crackling sound or static but a clean/dead air. In some cases where the telephone/fax line is shared with the DSL, then it could be the filter/splitter used;
3. some phone lines can still accept an incoming even though in use (call waiting) - the ringing of the 2nd call is more than enough interruption/interference;
4. RFI (radio frequency interference) - an electronic device that transmits a radio signal such as a two way radio, a WiFi router or mobile phone; and/or
5. noisy/dirty power AC mains -the outlet/AC power line where the fax device is plugged in has some other appliances/devices that draws power from it that can cause static/transients/spikes along the power line. Examples are water dispensers with built-in cooler/heater, dehumidifier, aircons, refrigerators and any other that switches itself on/off. A simple solution would be to use a different outlet and/or use a surge suppressor.

As to the "error code number 321*", pls post back the make and model of your fax device. Alternately, you can reference this site. If your fax machine/device is an HP brand (and/or the receiving end's fax machine is), pls check this link.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.


Posted on May 22, 2008

  • Louie  Role
    Louie Role May 22, 2008

    failed to add:
    the interruption/interference could either be on the sender's or receiver's end....

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1 Answer

What is the problem and solution to error code 420 or 321


Hi,

Are you able to send fax to another # ?. Error 420 & Error 321 is mainly due to transmission of signals or incompatibility issue.

Try reducing Fax speed and turn off ECM from Fax menu and check.

Regards,
Sean

May 15, 2014 | HP OfficeJet D135 All-In-One InkJet...

1 Answer

I have an HP 8500A printer/scanner/fax. Everything works but the fax. I can receive but I can't fax out. I get error 348, 321 & 358.


Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
  2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
You can solve the Error 348 by the following
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.
If during fax you receive the Error 321 then it is because of:-
  1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-
  • Set the receiving machine to receive at a slower transmission speed
  • If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

If during fax you receive the Error 358 then it is because of:-
  • The remote user pressed the Stop key, causing the session to be terminated.
  • The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote machine encountered an incompatible feature causing it to terminate the session.

You can solve the Error 358 by the following:-
  • Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  • Configure the local fax machine to use a slower reception speed.
  • Enable or disable the ECM setting.

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

Dec 05, 2011 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Today I tried to send a fax with 18 pages. It sent through the first 6 pages and then stopped. I tried again and it scans and the squealing sounds to say that it is talking to the other fax machine but...


Well there is a limit to the number of pages ,do six at a time to see if that does it . All those pages have to be stored in the memory of the fax machine so most of the tie the memories in those things aren't that big so that is the problem. Another deal is hit the start button once the other end picks up to help it out in deciphering and that will probably solve it. Please rate if that helped

Mar 31, 2011 | Printers & Copiers

1 Answer

Cannot recieve faxes more than 2 pages long. Message Communications error 232


The device has a communication malfunction.

possible diagnostics to be performed

1. The communication lines or phone connectivities are malfunct, consider unplugging each modem properly reconnecting taking keen observation of jack areas on the fax machine, and the external areas on the router units splitting the signals.

2. The fax machine paper feed system is clogged possible inspection of the tray areas making sure to unclog stuck paper.

a. The fax machines provides an image measurable in laser signals required to produce results immediately. Any delay in the signals or data when arrives in fax machine could cause incomplete imprint

3. The fax machine could have many messages queue causing delay malfunctions.
a. The type of signal splitter available at the location could cause to delay, where a delay excapes signal recognition on the paper only producing a few data records

important notes

1. consider acquiring a fax consigment at a time

2. consider distributing fax loads to another infrustruction

Error 232 is a connectivity message

1. possibly caused by accidentally unplugging a connection and reconnecting while fax machine was powered on.

2. possibly caused by connecting another fax machine to the set up of infrusture without performing system restore to intergrate all devices connected to the network.

3.possibly also caused by a computer program malfunction.

a. consider reinstalling the programs that connect the fax machine; for example access the computer networking infrusture icons located in the control panel area of the computer programs list bar to perform networking diagnostics for the fax machine

instruction s of performing a fax network reinstallation

1.The networks on the computer housing every additional peripheral device like faxes all share with printers, game consules and several recognisable within the computer server or mainframe computer. A wireless connectivy of several connection compromised the intergrity of some devices.
The response to the problem in computer sending a message with a number to make possible locating the by expert technictians.

2. Several peripherals connected to the computer server produces error messages readable where huge numbers being sysbols of easy problems only on a computer performing several resposnibilties, in which sitaution of faxes, the error 232 could be the number of faxe assigments failures, or number faxes waiting to be completed.

Dec 02, 2010 | Printers & Copiers

1 Answer

I have a HP j6450 unit and I have no problem faxing to numbers outside my area code, however each time I try to fax to a local number I get a communication error.


If you are doing this an the error is appearing then try removing the area code. Alternatively if you are not dialling the local number with an area code try adding the area code to the number. If that fails then try dialling the number with a telephone plugged into the Telco socket of the machine or directly in to the Telco wall socket to see if it responds to a local only number. If you continue to have problems then contact your local Telco supplier to sort out your problem.

Oct 16, 2009 | HP Printers & Copiers

1 Answer

How can i generate incoming call report ?


To print a report:
  1. Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.

    wcpe16-menu-but.jpg

  2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
    • Phone Book: Phonebook list
    • Sent Report: Sent fax report
    • RCV Report: Received fax report
    • System Data: System data list
    • Scheduled Jobs: Scheduled job information
    • MSG Confirm: Message confirmation
    • Junk Fax List: Junk fax number list
  3. Press [Enter] to print the selected information.
Your machine can print reports containing useful information. The following reports are available:
  • Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
  • Sent Fax Repor: This report shows information of the faxes you recently sent.
  • Received Fax Report: This report shows information of the faxes you recently received.
  • System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
  • Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
  • Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
  • Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
  • Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
  • Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.

Aug 04, 2009 | Xerox PE120i Laser Printer

1 Answer

Error message 232


Hello Lazylizard, basically error 232 indicates that a communication failure has occurred between the two machines
Following these steps may help resolving your issue

1. Make sure that the phone cord is plugged directly from the wall jack into the back port of the fax machine that is marked "Line" or "To Wall Jack", or that has a wall-jack symbol.
2. Verify that the line interface unit (LIU) (the box that the phone cord plugs into) is seated fully into the back of the fax.
3. Remove any other device from the line such as splitters, credit card machines, or telephone answering machines, and retry the fax communication.
4. Try sending and receiving faxes on a different fax line.
5.Try using a different telephone cord.
6. Have the phone company test your line for static or noise problems.
7. Disable Error Correction Mode (ECM) if the same error occurs repeatedly.

Hope this helps.
thx


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2 Answers

Fax machine stoped receiveing fax


First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)

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1 Answer

Error code 390


This issue occurs when the issue is with the telephone line. Try to send fax to another number and check the result.

For more information, please open the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=buu02549&cc=in&dlc=en&lc=en&jumpid=reg_R1002_INEN

May 14, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Faxing


Make sure that you have settings to RECIEVE FAX.

Go to start on your Desktop. Click on All Programs. When window opens, click on accessories. When accessories window opens, click on COMMUNICATIONS. When the Communications window opens, click on Fax. When the Fax window opens, click on FAX CONSOLE. When the FAX CONSOLE window opens, click on RECEIVE FAX NOW.

 

You might have to wait until your telephone/fax machine, rings and then click RECEIVE FAX NOW if it does not work automatically.

 

The person who is sending you a Fax might have to inform you they are sending a Fax to you right now.

 

Hope this is helpful to you. Good luck.

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