My Palm 650 is stuck in a loop turning off and then back on again going through the startup bar with the palm one logo. I have tried all of the recommended restarts that I can find on the web including the one that you hook the phone into a hotsync cable. Any help would be appreciated
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Factory Reset for Treo 700p and 680 smartphones
If you've set a password on your smartphone, any hard reset will automatically become a Factory Reset. With this method, you'll enter a password and then perform a hard reset.
On your smartphone, launch the Security application. 2.If the Password box says "Unassigned," tap the box and create a password for your smartphone. 3.Once the password has been set, disconnect your smartphone from the AC charger and take off the battery cover. Do not remove the battery yet. 4.Hold down Power/End . 5.While holding down Power/End , remove the battery. Then insert it again. 6.While still holding Power/End , the screen will show the Palm logo and a progress bar. Then the circular Palm Powered logo will appear. Release the power button when you see the Palm Powered logo.
Keep holding the Power button during this screen. When you see this screen, you can release the Power button.
7.A message will appear warning that you are about to erase all the data stored on your smartphone. Press UP. 8.If you performed this reset correctly, the screen will go blank after several minutes, and you will not be able to turn on your device. The charging LED will not light up. (any other activity - such as the Palm OS logo and then the Applications launcher appearing - means the reset was performed incorrectly; try again) 9.Your device will appear "dead." To wake up your smartphone, perform a soft reset.
You may have to do a hard reset on your phone if you haven't already. This will erase everything that has been placed on your device since you have had it--contacts, pictures, videos, texts, emails, etc. It is important that all of your information is backed up to the computer by Hotsyncing your device. If you have not Hotsynced your device recently then you will lose all your information, but since it only goes to the Logo you may have already lost your information. I have a Treo and that happened to my device.
To do a hard reset:
Press and hold the on/off button while taking the battery out of the phone (DO NOT let go of the On/Off button while taking the battery out and do not release even after the battery is out).
Count to ten and then while still holding the on/off button put the battery back in (DO NOT let go of the On/Off button)
The phone should power up and show the Palm logo and at the bottom of the screen the black bar should keep getting longer until it reaches the other side of the screen. The screen should change and say "Access Powered" and then go back to the Palm Logo and that black bar at the bottom of the screen should get longer again.
If the phone doesnt show "Access Powered" and stays on the Palm Logo screen, then make sure that the black bar is as long as it can be and then release your finger from the on/off button.
There should be another screen that comes up and asks "Reset Phone?"
At that point you press the UP navigation key to say YES or the DOWN navigation key to say NO. Either one you press, will restart the phone and it should load fine thereafter.
Sometimes the on/off button gets stuck so you might have to play with it a little. If that the button still doesnt work, you need to take it in to a SprintNextel Service Center and speak with a technician who will open the device and test for any physical or liquid damage which could be causing the button to be inoperable.
1. Backup your data first. 2. While holding the red hang-up key, click the reset button. Keep holding the red key until after the progress bar completes and the Palm logo shows. 3. You are then asked if you are really sure - Pressing the up key at this point completes the hard reset.
my treo 650 just turned of the light of the screen.thought it was only battery.i pulled out the battery then put it back again,the light is on and say palmOne with a bar loading.then the light was gone again.try to sign on but nothing does
probably dodgy software conflict. Try taking battery out and leaving for anhour or two then take out sim carrier. Put battery back and see if it starts properly. If not looping put sim in and try to switch phone on. if this works then there is a problem with software you have loaded so switch off back up before you sync. Then once you have synched the phone add back applications one at a time until you find the one that causes the problem. Of course you have to do it all over again once you have found the culprit!
Another cause, if you have attempted to upgrade the firmware, is a failure of the upgrade process. if you can't get this to work I am afraid the phone is bricked and needs to go back to Palm for repair.
If your Treo loops or freezes during a soft reset, a system reset may help. Performing a system reset allows you to get out of an endless loop in order to uninstall a third-party application causing
1. Press the Battery Door Release button and slide the battery door downward to remove it from your Treo.
2. While pressing and holding Up , use the tip of the stylus to gently press the reset button on the back of your Treo.
3. When the Palm Powered logo appears, release Up .
4. Delete the third-party application that you suspect is causing the problem.
5. Perform a soft reset. The wireless features of your phone are not available until you complete this step.