Question about Saeco VIA Venezia

1 Answer

Steam coming out from bottom?

I am having difficulty with my machine. When I press the "Steam" button with the steam valve closed, the boiler heats up as it should. However, before the ready light comes on, steam/coffee grinds explode all over the place out the bottom? I never get to the point where the light comes on and I can produce steam out of the wand. I tried it again with the handle removed thinking there was a problem with the basket -- but steam just pours out of the screen -- I'm pretty sure NOTHING should be coming out of here without the brew switch on! At this point if I open the steam valve, steam *does* come out of the wand and stops coming out of the bottom.

Now if I don't touch the "steam" switch and only use the "brew" switch, i can get a shot of espresso -- but I am completely unable to steam milk without making a mess or worse, getting burned!

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Saeco Expert
  • 223 Answers

It sounds like your steam thermostat is bad and needs to be replaced. Be careful, in this situation the machine will not stop heating and you could get hurt. I would recommend getting the machine repaired or if you would like to try it yourself you can contact us on our website and we would be glad to provide you with the correct part.

Saeco cleaning supplies and parts.
www.CeriniCoffee.com

Posted on May 29, 2008

4 Suggested Answers

z34aga
  • 137 Answers

SOURCE: Water not coming through espresso side although steam wand works fine

you both can have same problem, solution is:

  1. low pressure of pump (or too fone grinded coffee)
  2. security valve of boiler openes to early and dont let the pump to rise pressure enough for good brewing( if it is this you can see water returning back to container if you have 2nd pipe in your machines reservoir)

Posted on Apr 02, 2009

  • 10 Answers

SOURCE: Lavazza point espresso machine no steam

Sounds like a clogged steam pipe or a jammed two-way valve. First, I would try unfolding a small paper clip and then stick it up the spout of the steam pipe. if this does not free up the steaming arm then it is most likely a clogged two way valve. Should you need service you can call 781-393-2929. we are an authorized lavazza distributor and service center

Posted on Aug 25, 2009

EsWorld
  • 1618 Answers

SOURCE: Steam wand dispenses water along with brew head

Replace the steam wand assembly.

Posted on Mar 29, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Mcdonnell Miller automatic feed valve does not seem to supply enough water for steam boiler. Is there an adjustment?


Steam Boiler Water Feeder Valve Repair FAQs

inspectapedia.com/heat/Steam_Boiler_Water_Feeder_FAQs.php
It does not say, what causes high level of water in the steam boiler. ... High pH in your water supply can cause foaming and water feeder troubles; .... I have a clearenough understanding of the condition of your water feed valve .... My system has separate McDonnell and Miller automatic water feeder and Low water cut off.

Steam boiler Automatic & Manual Water Feeder Valves


Dec 21, 2015 | Coffee Makers & Espresso Machines

Tip

Ventilate error -


The following procedure works when you get the ventilate error:



The Ventilate sign can be due to one or more of the following reasons:
Cause 1- Water leaking from the inlet valve below the water tank. The hose from the inlet valve to the pump can be air locked. When using the hand pump, do not thrust its nozzle too deep
Cause 2- Blockage in the passage of water due to clogged passage anywhere between the pump and espresso delivery nozzle.
Cause 3- Pump is not working. Open steam/water outlet knob and hear the pump work. If you do not hear any noise from the pump, this may be the main cause.
Cause 4- Flow meter is faulty. This part is like the water meter for homes. It measures the flow of water and signals the electronic board. The malfunctioning flow meter will not send signals even when water is flowing through it.
Cause 5- Hose is disconnected and water is not flowing in the system.
Cause 6- O-rings at hose connection is leaking, reducing the water flow to be sensed by flow meter.
Cause 7- Boiler gasket is leaking. Reduces flow of water through the system.
Cause 9- Brew unit is blocked, blocking flow of water through the flow meter. This also causes pump to slow down and ultimately stop with muffled sound within 15 seconds.
Cause 10- Brew unit not connecting brew valve, preventing flow of water. Same sign under cause 9.
Cause 11- Steam is leaking. Registers reduced flow of water at the flow meter.
Cause 12- Solenoid valve is blocked or solenoid coil is bad. Same observation as cause 9.
Cause 13- Electronic Control board is bad. Though rare it can happen due to condensed water from leaking steam. When steam is leaking or boiler is leaking, machine should not be used any more to prevent steam shorting the Electronic board.
Some of the above causes can be checked and corrected before seeking technical help. Do not assume anything without physically checking each of the following:
1- Make sure the water tank is full. If the water tank has water level float, make sure the float is in its housing and it floats as water is filled in the tank. If the level float does not rise with the level of water, then replace the float.
2- Water is not leaking from below the tank. The inlet valve is good. If leakage is present, replace the gasket in the water inlet valve.
3- Prime the machine by opening the hot water knob for 20 seconds or pressing the hot water button. Hot water flow shows the boiler is not blocked with minerals and pump is good. The solenoid valve is good.
4- Water & steam flowing normal, check the brew group for blockage. Determine when was the last time brew group was cleaned. Clean the brew group as explained elsewhere on these pages. If the machine has pre-ground function, try making a fake espresso (without coffee). Make regular espresso in other models to make sure that water goes through brew group and espresso is dispensed.
4- If hot water does not flow because the pump is not activated, then pump is bad. Replace pump.
5- Pump starts to work but within few seconds its sound is muffled and finally stop. This indicates there is serious blockage in the water line or the boiler is clogged with mineral deposits. If water is leaking and seen on the counter top, the chances are that water is leaking from hose connections(replace O-rings) or the boiler is leaking from seams (replace boiler).
6- Prime the machine by opening steam outlet for 20 seconds. Steam flow shows that steam boiler / steam outlet is not blocked. If the steam does not flow, then steam boiler or steam passage is blocked. Replace steam boiler or steam valve
7- Check the solenoid valves to make sure that they open & close as the coil is energized. Solenoid valve is located between the pump and boiler. The pump is activated simultaneously as the solenoid valve when espresso selection button is pressed. Some models may have a solenoid valve near the steam valve. In these models, the solenoid valve is activated to allow passage for steam/hot water. If the valve is not functioning, the ventilate sign will appear.
7- Hear the pump work when priming the machine. Louder noise from the pump can be due to
** air-locked water hose, or
** water is not sucked from the tank or the pump is sucking air instead of water or
** the diaphragm inside the pump has lost flexibility and not developing pressure to push water forward
** the hydraulic system is blocked at one or more locations due to mineral sediment. Find the location and cause of the block and correct it.
** Clean the brew unit (see cleaning instructions) and make sure that
a- the ground coffee used is not powdery fine.
b- The dose of coffee grounds is not in excess specification
c- check if there is blockage. Find the cause and remove it.
8- If steam and hot water flow is normal, but the ventilate sign persists, then the flow meter or the electronic control board is bad. Replace flow meter or the control board, as necessary.

Try also the following:

  • Press hot water button once. Message on the screen will not change, this is normal.
  • Open the steam knob and allow the water to flow freely from steam wand into a cup. The screen should now read "Hot water,ventilate", you may need yo empty several cups of water before message changes. In some case it is necessary to refill the machine container without interrupting the operation.
  • As soon as the screen displays "hot water," turn the steam valve off .
  • If the machine warms up again, then problem is fixed.

on Jan 21, 2011 | Saeco Magic Comfort Plus Espresso Machine

1 Answer

I replaced the pump and it's working, however, when I turned on the machine and the boiler came up, there's a stream of pressured steam coming out of releasing through the top of the machine. Any id


Hopefully, your pressure gauge is working, and if it is at 1.2 bar or so, then you have a failed anti-suction valve or boiler safety valve.
The ASV is the smaller fitting; it might be stuck, so you could try tapping the little button. The boiler safety valve is another matter - it will open at some point past 1.8 bar, which means the pressurestat is shot or its adjustment has been tampered with.



25401838-vippk3d42tdcmss1ngrlvpy2-1-1.jpgBoiler Safety Valve

It's most likely the ASV - they do get stuck open as well as closed...

Feb 05, 2015 | Astoria Argenta SAE-2 Espresso Machine

1 Answer

Hello, my saeco stratos is showing over heated in display everytime I take steam.Can this be solved?


Hi
When you are done steaming, just press the water button and open the steam valve again. This will purge the steam and cool the boiler back down. When it is cool enough the display will change back to "product ready for use". Have something under the steam wand as this is where the steam and water will come out.

May 11, 2011 | Saeco Stratos Coffee Maker, Espresso...

1 Answer

How to decalcify coffee machine Saeco royal digital


Hi
Your showing a different machine than a Royal and that one is different, but if yours is a Royal, this is how.

Auto descale: To automatically descale your machine, press the scoop or menu button and hold it down until you enter the menu. Use the arrow buttons to scroll up until you come to Descale. Press enter button and the machine will enter the mode to descale your machine. The process takes about 45 minutes. You don't have to do a thing except mix a full water tank with descaling solution and have a container under the steam wand when your start. If you have a cappuccinonatori on your machine you will need two containers. To start the descaling process, simply turn the steam knob. When the process is over your machine will say "Descale finished". Remove your water tank and rinse it out. Refill it with fresh water. Replace on the machine and start the descaling process over again to rinse your machine. Go back into your menu and scroll up or down 1 to signal descale and enter. Choose "Yes" and push enter so the machine will tell you when you need to descale again.
Manual descale: To decalcify your boiler, remove your water tank and fill it with hot water (100 to 120 degrees). Open a pack of decalcifier and mix into the water tank. Place the tank back on the machine, then turn the machine on.
  1. If you have a non-rapid steam machine, just open the steam knob and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes. It is very important that the machine does not remain on to heat the boiler anymore than necessary.
  2. If you have a rapid steam machine, turn on the machine and then push the hot water button. This turns off the rapid steam and allows you to run hot water/solution through the steam wand. Just open the steam valve and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes.
  3. Repeat step #2 for your type of machine. Do this until you have used the entire water tank of solution (approximately four to five cycles). Remove the water tank and rinse it with fresh water.
  4. Refill the water tank with fresh water and place it back on the machine.
  5. Repeat step #2 to rinse the machine, only this time use the entire water tank at one time, and there is not need to let it set.
  6. Your machine has been decalcified. You may still have scale in your boiler, but not as much as you had before. To reset your descale light, hold down on the steam button for at least five seconds. You are ready to brew, once your boiler has heated up.

Nov 12, 2010 | Saeco Incanto Classic Espresso Machine

2 Answers

Need to decalsify


Auto descale: To automatically descale your machine, press the scoop button and hold it down until you enter the menu. Use the arrows on the left to scroll down until you come to Descale. Press enter and the machine will enter the mode to descale your machine. The process takes about 45 minutes. You don't have to do a thing except mix a full water tank with descaling solution and have a container under the steam wand when your start. If you have a cappuccinonatori on your machine you will need two containers. To start the descaling process, simply turn the steam knob. When the process is over your machine will say "Descale finished". Remove your water tank and rinse it out. Refill it with fresh water. Replace on the machine and start the descaling process over again to rinse your machine. Go back into your menu and scroll up or down 1 to signal descale and enter. Choose "Yes" and push enter so the machine will tell you when you need to descale again.
Manual descale: To decalcify your boiler, remove your water tank and fill it with hot water (100 to 120 degrees). Open a pack of decalcifier and mix into the water tank. Place the tank back on the machine, then turn the machine on.
  1. If you have a non-rapid steam machine, just open the steam knob and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes. It is very important that the machine does not remain on to heat the boiler anymore than necessary.
  2. If you have a rapid steam machine, turn on the machine and then push the hot water button. This turns off the rapid steam and allows you to run hot water/solution through the steam wand. Just open the steam valve and run approximately eight ounces of solution into a spare container. Turn the machine off and let set about 10 to 15 minutes.
  3. Repeat step #2 for your type of machine. Do this until you have used the entire water tank of solution (approximately four to five cycles). Remove the water tank and rinse it with fresh water.
  4. Refill the water tank with fresh water and place it back on the machine.
  5. Repeat step #2 to rinse the machine, only this time use the entire water tank at one time, and there is not need to let it set.
  6. Your machine has been decalcified. You may still have scale in your boiler, but not as much as you had before. To reset your descale light, hold down on the steam button for at least five seconds. You are ready to brew, once your boiler has heated up.

Oct 28, 2010 | Saeco Royal Professional Espresso Machine

2 Answers

My display says select beverage heating steam. I can pour shots of espresso but no steam or hot water will dispense


Heating Steam The steam boiler has fallen below set point... could be tripped hi -limit .. steam relay faulty

Oct 06, 2010 | Schaerer Siena Espresso Machine

2 Answers

The steam light on my Saeco Aroma does not turn on (and no steam comes out), even after the brew light turns on and I press the steam button. How can I get my steam to work?


HI
It is probably your steam thermostat that needs to be replaced. There are 2 thermostats. The Brew and steam. If one of them fail it won't heat the boiler for that mode. They are easy to replace.

Oct 05, 2010 | Saeco Aroma Espresso Machine

1 Answer

Red boiler light will not go on. The boiler does heat up.


Open the steam valve when you turn the machine on that will vent out the boiler, keep it open until it starts to hiss slightly and produce small steam bubbles, then close and machine should heat to temp. If that solves your problem then the vent valve needs to be replaced, until then you can turn using the steam valve open trick.

May 31, 2010 | Isomac Tea Espresso Machine

4 Answers

Francis!Francis!3X overheating


Your thermostat has failed. The middle button is the pump. The bottom button is for the steam mode. If you are getting steam instead of hot water when using the pump, then the boiler is way too hot. Either adjust the thermostat or try descaling the boiler.

Feb 13, 2008 | FrancisFrancis! X3 Espresso Machine

Not finding what you are looking for?
Saeco VIA Venezia Logo

161 people viewed this question

Ask a Question

Usually answered in minutes!

Top Saeco Coffee Makers & Espresso Machines Experts

Mike Cairns
Mike Cairns

Level 3 Expert

3053 Answers

eyecam

Level 2 Expert

86 Answers

Ray Murphy

Level 2 Expert

67 Answers

Are you a Saeco Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...