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Which phone are you using ? Check your applications if your have installed any software like Voice/Talking Caller Id or something similar . This software will be the reason the Caller id is a voice and not a ring-tone. Even check the settings in ring-tone if you and option to switch off Voice Caller id. Either uninstall the software or disable the software from the options within.
you can try to use a headset and see if it will work
normally if the caller cannot hear the receiver theres some problem with the mouthpiece. if the headset and loudspeaker works then you have to go to the store and have it fixed.
hope this help
The problem is that the mouth piece of your phone is bad that is why the cannot hear your voice. I advice you get the mouth piece of your phone replace because it is bad and that is why your callers cannot hear you.
All you need to do is to change the mouth piece of your phone and you will see that your callers will hear after you have replace the mouth piece of your phone.
Meanwhile, you can get hands free pending the time you will replace the mouth piece of your phone.