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Sky Broadband Connects for a few seconds and then goes,rarely to return

Hi.
My girlfriend has SKy Broadband.She was advised to remove all antivirus which she has done.I can use my laptop wirelessly off the same sky box without any problem and when I've called Sky in the past they tell me it is connected their end.They have sent numerous Sky boxes and still the problem persists.When on the rare occassions it does connect, it only stays connected for a miute or so before cutting off.

Any ideas?I'm not particularly computer savvy so if you can make the explanation as simple as possible I would greatly appreciate it.
Regards,

Tony

Posted by on

  • TonyM1969 Jun 02, 2008

    Hi.



    Thanks for the suggestion.However, when I look up internet protocol properties on my laptop, all entries are blank so therefore I can't alter my girlfriend's computer accordingly.



    Any ideas?



    Regards,



    Tony

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Use "free" Sky broadband setup disk to automate and save username, password, network connection, LAN/wireless properties, MAC, IP, subnet, gateway, etc on her computer, exactly as your own working system. Change her computer's IP address last digit next available number up or down: yours 192.168.1.1, hers 192.168.1.2 etc.

Posted on May 21, 2008

  • Aabi Sal Jun 03, 2008

    Call Sky technical support to get "free" step-by-step guide, or a local computer technician.

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