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Laptop user problem

I bought a laptop from hp and it had to be sent back because hp had forgot to install wireless 5 days later it came back and i turned it on to find another user made. this was not a problem because i put a password on the user i made before i sent it back. hp have made both users administrator. i have tryed deleteing one of the users but i cant. is there a way you know of that i can delete one of the users?

replies much appreciated

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  • ellie donnelly
    ellie donnelly May 21, 2008

    Thank you for your help but it is still not working. it will let me delete one user but its not the one i want to delete because it has all my files and folders on there that i dont want to move over to hp's user. is there anyway i can delete hp's user and not my own? any ideas?



    Thank you anyway! x

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Hello,
You need to log in as a different user as the one you want to delete. For example, log in as your user that you created with the password and then delete the other user through the Control Panel, User Accounts section.

Please let me know if you still have any problem with this.

Thanks for using Fixya!
Lolita

Posted on May 21, 2008

  • Rona  Heredia
    Rona Heredia May 21, 2008

    Hello again,

    You can also boot to safe mode. When computer is turned on, hold down the f8 key and choose from the selection of options "safe mode". Then log in as Administrator. Go to control panel, user accounts, and then select the hp user you want to delete and click on delete this account.



    Thanks,

    Lolita

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