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This problem occurs when there is zoom-block problem. The solution is to change all the zoom-block, but normally this is more expensive than a new camera.
This mechanism fails due to sand, dust or just useful life expired.
Your camera has a lens error, this
is such a common fault that I hope you don't mind me pasting my stock
generic answer below. No point in reinventing the wheel!
Stuck lenses are probably the most common
reason that compact digital cameras get thrown away, but there's a fair
chance of recovering use of your camera again
The fault is
commonly caused by dirt or grit blocking the mechanism, or due to it
having suffered a recent fall. Another common cause is that the camera
was in a pocket or bag and the power button accidentally activated and
tried to open the lens against resistance. The mechanism may have simply
dislodged or there may be parts which have broken.
If your camera
is still under warranty and has definitely not been subject to misuse
then contact the manufacturers service department in your country to find out about a free repair. (NOTE: warranty only good for the original owner). If
the warranty has expired though a professional repair will far exceed
cost of replacing your camera. You will therefore have nothing to lose
trying to fix this yourself.
Please click here
and you will be taken to an excellent article provided by the Camera
Repair website. For the most part, you'll be guided on how to physically
manipulate your camera to try and clear the fault.
If the link doesn't work then cut and paste the following address into your browser:-
luck, I hope you manage to use this information to fix your camera.
Please take a moment to rate the free answer I have provided for you and
any testimonial which you might wish to add is always welcome!
It might seem too obvious, or be something you have already tried, but low battery power can cause this. The camera may appear to be 'on', but the batteries lack the power to drive the servo motor/mechanism to open the lens, as this is the most power hungry function when firing up a lensed digital camera. If new batteries fails to fix it, take it to your supplier, the mechanism that operates the lens may need replacement...
Switch on and PRESS the "wide angle" selector switch. (in camera mode) Now the lens should move partially back in. If it does not move inwards at all and you do not hear a whirring noise, then the activator motor is defect.(or the lens assy is out of alignment). (or a foreign object has entered the gearing, and stalling the motor) If you do hear the motor running, then a gear might be stripped. All these faults do require to take the camera apart.
1) Make sure that the batteries are in good condition
2) Check and clean any dirt or corrosion from the battery terminals.
If the power supply voltage suddenly drops during initialization, or when the lens is trying to extend itself, it could produce this kind of error.
3) Make sure that the lens extension tubes are not mechanically jammed.
4) Remove the batteries, turn the unit ON and wait for it to fully discharge any internal capacitors, then put the batteries back and try to turn the unit back on. This should fully RESET the internal CPU. ===
Generally this kind of error means that the camera's internal computer is trying to activate the lens zooming motors, but the motors fail to move as expected.
Other causes could be: a) burned out ZOOM motors b) burned out motor drive circuitry c) bad motor positioning sensor d) defective computer components e) failed internal firm-ware.
For whatever reason, the lens has failed. This can be caused by many things: the lens motor has failed or is stuck, the gears involved in driving the lens have jammed, or, as pointed out previously, the lens itself, a series of tubes which fit into one another has become stuck. You can try GENTLY pressing down on the lens when you first power the camera to see if you can free up the stuck lens. If that doesn't work, I'm afraid you are going to have to get the camera serviced.
The clicking sound you're hearing is the lens trying to move itself. Unfortunately, it's probably not going to be fixed by pushing on the lens. You are going to have to get the camera serviced. Sorry!