Sleep mode and fax does not pick up

posted by BriMarie on May 21, 2008

I have a brother mfc-7420.

It's in a constant sleep mode that cannot be fixed by changing sleep time or by using the option/start method.

It will also ring in when a fax comes through but will not pick up.

Are the two related? I moved the machine from one office to another (kept the same phone number) but now it seems to have quit working. Any suggestions?

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Clarification Request

by nealgbrown, posted on Jun 19, 2008

Have you uninstalled the printer device driver and software and then reinstalled it? You would also want to use a Registry cleaner utility to remove all traces of the Brother software /etc as well. This ensures when you reinstall it, it is as if you had never installed it at all.

Let me know if this resolved the problem

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