A replacement latch can be located at searspartsdirect.com. Just type in your model number in the "Search" window. You can locate it under the "Door and Latch Parts" heading as item number 7 (part #8181700). This is an easy repair job if you wish to accomplish on your own and avoid the added cost of labor.
If you do not wish to order the part online, use the part number provided and go to your nearest applaince parts retailer. I hope this helps you. Please post back if you need further assistance.
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F11 is: Serial Communication Error Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Check for: Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU) Check the Drive system for any worn or failed components Check MCU Check CCU Check Motor Check Wire Harness
YOUR "DRAIN MOTOR PUMP" is clogged with all that rubber particules, if your handy with tools , you can fix this one , open the washer , locate the MOTOR PUMP , (just follow where the drain hose is connected), remove , inspect and clean all the debris and lints and stuff collected , replaced and youre good to go , AJ