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Dell Inspiron 1420 - says user profile cannot be loaded

When I try to log on with my password, it says "The User Profile Service failed the logon. User profile cannot be loaded."

I have Vista. I am the only user on the computer. Suggestions?

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  • cp277 May 21, 2008

    I'm confused about step 4. First you say to take the one that currently has ".bak" and rename it ".bk" Then you say to take the one that DOES NOT have ".bak" and rename it so it doesn't have .bak. But it already doesn't have a .bak. Should I rename it something else?

  • Anonymous Mar 23, 2014

    when logging on, get The User Profile Service service failed the logon. User profile cannot be loaded.

  • Anonymous Mar 24, 2014

    Dell inspiron duo tablet , the password is corrupted soni cant gain acess into my system. IT SAYS GHE USER PROFILE FAILED THE LOGON, THE USER PROFILE CANNOT BE LOADED

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Try this, it should work and it really is quite easy to follow -

1. Boot up in Safe Mode. To do this, hit the F8 key while the computer is
booting, and then scroll down to the "Safe Mode" option and press enter. On
my computer the user account icon appeared, but bigger than normal, and I
clicked it and it loaded my desktop in safe mode. It came up with an error
bubble saying that my user account hadn't loaded properly, but I just ignored
this.

2. Click the Start Button and in the white "Start Search" space at the
bottom type "regedit" (without the quotation marks). This will open the
registry editor.

3. In the left-hand pane, navigate by clicking the little triangles next to
the following folders:
HKEY_LOCAL_MACHINE
SOFTWARE
Microsoft
Windows NT
CurrentVersion
ProfileList

You should now have a list of folders all starting with S-1-5- and then a
number.
(You might need to drag the divider between the 2 panes of the window across
so you can read the whole folder name)
Look at the end of each name and you should see one with .bak at the end of
it, and there will be another one above it with exactly the same name but
without .bak at the end.
The one that's got .bak at the end is your old User Profile that Vista has
now made into a backup, and the one without .bak after it is the new empty
User Profile that Vista has created.
Just to check that this is the case, have a look in the right-hand pane for
each of the 2 folders and look at what's written after "ProfileImagePath".
For the folder with .bak at the end it should say C:\Users\ and then your
usual User Account name, and for the one that doesn't have .bak at the end it
should say C:\Users\TEMP.

What you need to do now is to rename the folders in the left-hand pane so
that the one with .bak at the end changes back to being the one containing
your proper User Profile and the new one without .bak at the end becomes the
backup. Do do this follow the next step:

4. Right click on the folder with .bak at the end and then click "rename",
and just change the ".bak" part to ".bk" - i.e. just remove the "a" from the
middle - (this is just to allow you to change the other one to have .bak at
the end). Press enter or click on some blank part of the screen for the
change to take effect.
Then, right click the one that doesn't have .bak at the end and click
"rename". Remove the .bak from the end and press enter or click anywhere on
some blank part of the screen to accept the change.
Then, right click on the one that now has .bk at the end, choose "rename"
and add the "a" back into the middle, so it now has .bak at the end. Press
enter or click on blank park of screen to accept the change.
Close the regedit window.

5. Click the Start Button and then "Restart".
It should work now, otherwise see link below -
http://support.microsoft.com/kb/947242

Posted on May 21, 2008

  • wayne churchill May 22, 2008

    Sorry i see what i've done,



    Right click on the folder with .bak at the end and click "rename" and just change the ".bak" part to ".bk" - i.e. just remove the "a" from the middle.



    Then, right click the folder of the same name that doesn't have .bak at the end and click "rename" and add .bak then press enter or click anywhere on some blank part of the screen to accept the change.



    Then, right click on the one that now has .bk at the end, choose "rename"
    and remove the .bk at the end. Press
    enter or click on blank park of screen to accept the change.
    Close the regedit window.



    5. Click the Start Button and then "Restart".

    Regards

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Error message: "The User Profile Service failed the logon. User profile cannot be loaded", when logging on to Windows 7 or Windows Vista

http://support.microsoft.com/kb/947215

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The following Microsoft Knowledge Base Article provides instructions on how to resolve The User Profile Service Failed the Logon. User profile cannot be loaded error.
"Error message when you log on to a Windows Vista-based computer by using a temporary profile: "The User Profile Service failed the logon. User profile cannot be loaded"extlink.gif Article ID: 947215.
Issue 4: If You do not have a Password Reset Disk

If you have lost or forgotten your password, and a password reset disk is not available, reinstalling the operating system is the only recourse. For information on reinstalling Windows, refer to Dell Knowledge Base Article, How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

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