Question about Xerox Phaser 8560MFP Laser Printer
Hi, Brand new Xerox 8560mfp, which was working fine, is now producing nothing but - system error 07,010.43:2640. We have attempted to fix it by rebooting etc....Any help would be appreciated. Thanks
The error you are receiveing is due to the printhead in the machine most likely being stuck in the tilt position by the tilt lock arms. The first step is to reboot the machine, which you have already done. The rest of the possible solutions require disassembly of the machine. They include:
If the machine is new, I would suggest having it looked at under warranty by a Xerox tech. It sounds like something they would cover.
Hope it helps!
Posted on May 21, 2008
First thing you should know is a 8560 comes with a one year on site warranty. So in the first year all you have to do is call and they will come fix it for you. Either the people you bought it from if they are a dealer, or Xerox direct will come on site for the first year. So if it's that new don't void the warranty by taking it apart.
Have your serial number and call either 1-800-821-2797 or 1-800-835-6100 and have them repair it.
Not that code, is related to the print head not being able to move freely.
The most likely 2 issues are that it is not sitting level and some ink leaked into the print block, or somehow the power was lost or removed improperly and the print head wiper blade is tacked to the print head.
That code simply means the print head is not moving either from front to back or side to side properly. Normally a very easy, and quick repair.
Honestly I would call and have them do it.
Posted on May 21, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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