Changed black cartridge last week and I have used the printer since, but this morning we had a power cut and afterwards I keep getting the message Print Cartridges missing or cannot be detected. I have tried turning the printer on and off but the message still remains

Hi Pete,

Ideally it should not give this error however there are few steps that can fix the issue.

I would like to direct you to a link that will be helpful for you in many ways to resolve most of your printer issues.

Click on this link -> Link

Regards,
Sean

sounds like you have an unhappy printer with power issues...you'll need to remove all the software, go to this link, and get fresh drivers, re install.

Are you using Dell Series 5 ink cartridges?

Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message, please read bleow.

Black cartridge = black side(left side) Color cartridge = Color side(right side)

Photo Cartridge = Black side(left side) Color cartridge = Color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.


Rick

Error 59.60 is an issue with the black cartridge motor starting up.
Check that connectors J5006 on the black print-cartridge drive motor and J208 on the driver PCA are seated correctly. Replace the black print-cartridge drive motor. Replace the driver PCA.

Did you remove the tape from the contacts of the new black cartridge? If so once the new one is in, unplug the printer from power and power it back on, it should do a full check after a power on off.

Hi You can Try

Error Code 5100 Yes see lots of this errors
Solution 1:
Clean the timing strip.

Solution 2:
The purge cap (the white sliding mechanism that the print head parks to when it's not in use) may be not lubricated well enough .

Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism.

All The Best: Pineworks

Nowadays, the cartridges have a microchip installed to assure you are not using "unauthorized" ink. Maybe the chip is defective. try replacing it with another cartridge and take that one back to the store for an exchange.

good luck

Apparently, if you hold the "resume button" (the one next to the power button) for about five seconds after you get the message saying to replace the color ink cartridge the machine starts printing. I did this after I went to "maintenance" under "preferences" and changed ink to "black only." At first that alone did not work, but after trying the resume button for 5 secs it worked okay.

Were the cartridges left out of the printer for any length of time? The inkjets dry out and then are unusable completely. This happened with my Brother printer and it would have cost more to get them replaced than to buy a new printer. But with mine, all the cartidges were left out for a few days/weeks before I got it secondhand. The message kept saying 'no ink' or to troubleshoot.

This happens if you refilled the cartridges, and forgot to take out the air..

Follow this steps..
1. Switch on the printer, open cartridge bay, remove cartridge, dont close the cartridge holder flaps, directly unplug the power supply from the printer end.

2. take a soft cotton, lint free cloth, slightly swab it with pure water, wring the cloth so any excess water is removed, and clean the contact pins inside the printer cartridge holder..

3. clean the cartridge head by keeping it in hot water (about 50C) and then wiping it clean, keep it upright for a few min, and when both printer and cartridge is completly dry put it back in, voila it should not display the message now...