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The drain line is clogged, unplug. Remove the back panel being very careful not to cut yourself or damage the evaporator. Remove the ice not sharp or pointed objects for this, just hot water. Lay towels down and start pouring hot water until you hear it go down the drain.
If the water is showing on the freezer side, more than likely you have a clogged drain. This occurs when the machine goes into defrost and the melted ice somehow is prevented from draining and therefor refreezing and blocking the drain for the next defrost cycle. The best way to resolve this is to unplug the machine for atleast 24-48 hours to let all ice melt. If thats not an option that you want to use the actual repair method would be to 1) unplug the machine 2) empty everything out of the freezer so you'll have room to work 3) take all the shelving and baskets out 4) locate the screws on the rear wall inside the freezer and remove them 5) take the back panel off exposing the evaporator coils ( the aluminum ) 6) directly below the coils is a trough of sorts and the drain is usually in the middle and runs out the bottom, remove the ice by carefully chipping it out or by using a hair dryer or hot water. 7) once all the ice is gone, the drain is visible and water can flow smnoothly down the drain dry the area and reassemble.
It probably still MAKES ice, it just doesn't dispense it. The ice drawer may be blocked. Remove the ice drawer, empty it, rinse it through with luke warm water - including all non electrical moving parts, dry thoroughly, replace, give the machine time to replenish the ice, should solve your problem. Assuming it is just that it is only that it is blocked.
It sounds like the drain is stopped up. The place you need to check is inside freezer section remove all food unplug unit and remove screws to take back panel off. Look at bottom of fzr in back you will see the bottom of the evaporator and the heat element just below that will be a aluminum pan that sounds like the start of drain is stopped up. You can use hot water and a hair dryer to remove ice you will know when drain is unstopped when you can pour hot water down drain and it completely drains. Be sure not to use more then a cup or two because you can overflow the lower drain pan. If that happens you will need to mop up water in floor. Sometimes you can use a small screw driver to help in ice removal process just be careful because you could damage the plastic liner of the refrigerator.
Good day, There is a drain cup in the rear top center of the fridge compartment that drains the water to the outside of the machine, down a drain pipe into the drain pan. Hard to see the cup unless you use a hand mirror. Dirt, can plug this cup and as well the hose and fittings in the back of the machine. Removing this cup requires removing the front cover, and between cleaning it, the connection between the inside and outside of the machine and the drain hose can be tedious. Don't force the situation. Shut the machine down, until it is completely defrosted.
Your drain hose is stuffed into the drain pipe too far , or taped to the drain pipe (possibly to try to stop the drain from backing up ) . Your sewer system is causing a syphon effect to the washer , causing drain as it fills . You can get a syphon break , which attaches to the drain hose , to stop this problem . Any appliance store or maybe even Home Depot , will have this part .
The only water that can come out of the freezer if the water is turned off is defrosted ice that cannot go to the tray at the bottom of the machine since the drain hole is blocked. See if any water is in the tray under the machine. Probably dry as a bone. If so carefully remove the back panel in the freezer, after you have defrosted some of the ice buildup. If you find lots of Ice the defrost circuit isn't working. If you find frosty ice the circuit may be OK but the drain blocked. You MUST melt ALL ice on the coils, and in the drain pan below the coils. Use a turkey baster to shoot hot water into the drain hole until it is free of ice and water flows freely into pan below. Find the defrost thermostat and turn it manually with a screwdriver and see if the defrost heater gets hot (be careful, gets very hot) timer should turn very slowly when powered. If not hot but timer turns on its own the defrost thermostat is probably defective.