Question about Creative Labs ZEN V Plus MP3 Player

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MTp device

I boughr a Zen ipod, and install it using the CD, that came with it.After I install it, I click on the icon, but it says my player is not connected, but it is.Another message appear, PC found new hardware,I try to install, but say there was an error, can't install. please help

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Try a diferant usb port ,if you have another one....
if that fails make sure your synk manager is trying to pull stuff from the right plug in(if not chang to usb)

another thing ... the software on your cd might be mesed up,
if so use the meda player on your computer to synk songs to it(i do this anyway because it is more conveniant for me)

good luck

Posted on May 21, 2008

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Im having a problem when connecting my creative zen to my computer my computer will not read it


Hello,
When you experience next making connection:
Connecting the device to the computer Wizard found new hardware pops up.
Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

Solution:
Manual performing the wizard, setting the device to USB connection type:
1. Can Windows connect to Windows Update to search for software ?
Select "No, not this time".
[Next]
2. If your hardware came with an installation CD, or floppy disk, insert it now.
Select "Install from a list or specific location(Advanced)."
[Next]
3. Please use your search and installations options.
Select "Don't search I will choose the driver to install."
[Next]
4. Select the device driver you want to install for this hardware.
Select "USB Mass Storage Device."
[Finish]

Note: when using MSC mode always safely remove hardware, the players' removable disk. The icon in the right corner of the task bar.
3a067fc.jpg

Once the device can be reached in MSC mode it should be ready to install new firmware on the player:
1. Backup data on the player to the computer when not on the PC already.
2. Reinstall / update firmware from computer to the player: after this the device will have all the maps for writing data and it can be approached in MTP mode again, using application software like Windows Media Player 11.

Online support page for guides, software and firmware for the Zen Mozaic, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_17897,VARSET=CategoryID:213

Need more help, just post a comment.

Nov 13, 2009 | Battery Technology Creative Technology ZEN...

1 Answer

Upgrade firmware problem zen touch 20 gB


I contacted Creative about a similar problem with mine when I went onto Vista and they advised that I had to update the firmware. The downside they stated was that I would probably lose all my songs. The only way round this is to save them all to a non vista computer and then upgrade and hope you can put them back onto your player. Here is the info they sent me. Not sure if it works as I never got round to it.

I understand that you cannot get the software to work in your Windows
Vista.
With regards to your enquiry, there are two things that you need to
consider, player and the software.

For a proper set up, you should update the player with an MTP Firmware
version using a PC with Windows XP installed.
What is the MTP Firmware?
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=6773

Ensure that computer has both Service Pack 2 and Windows Media Player
10.
a. Verify SP version, click+Start+Run+type Winver.

Next, update the driver first, once it has been installed, connect the
player then click the MTP firmware program.

Proceed to this link and download the following files needed.
http://uk.europe.creative.com/support/downloads/
just click on the link above then type the filename of the
driver version : JB3MV2_PCWDRV_US_2_01_00.EXE
firmware version : ZenTouchP4S_PCFW_LB_2_11_01.exe
at the search box provided.
download and save them to your folder. Click the program and follow
further instructions during the installation.

For instruction on updating the firmware, please use the link below and
select ZENTouch
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=4789

As for the software, you maybe required to download and install the
following updates below:
Please view important notes written at the website for further
information.

Proceed to this link http://uk.europe.creative.com/support/downloads/
then type the filenames: CMS5_PCAPP_LB_5_10_38.exe

CMS5_MTP_PCAPP_LB_5_00_36.exe

at the search box provided. Ensure device is attached before you start
the installation.

Sorry it's so long winded and I hope it works.

Andy

Jan 02, 2009 | Creative Labs Zen Touch MP3 Player

5 Answers

My computer will not detect that my player is connected, and my player will not dock, even though I know the lead is working as the player begins to charge.


Ok so apparently with Windows Media Player 11 and the latest XP update, the two are no longer best friends. Right click on the icon "My Computer." Select "Properties" on the bottom of the list, Click the "Hardware" tab and then click "Device Managers." Under "Portable Devices" should be "Creative Zen Media Player" and a yellow Explination mark should be on it. Rright click that and select "Update Drivers." Let it search online for an update, give it 2 minutes, and then jump in the air because your problem should be fixed like mine was. I have the 32 gig version, and was dreading losing my 3k+ songs and buying a damn Ipod, but now I don't have to. I hope it worked for yall, caus it just worked for me. This website inspired me to figure this thing out my self and not give up and buy an Ipod. Fixya is a sweet website.

Aug 11, 2008 | Creative Labs Zen Digital Media Player

5 Answers

Zen Micro Photo and Windows XP SP3


i Had this problem two but after a couple of hours of googl'ing i got the answer.
the #14 post on this thread: http://www.anythingbutipod.com/forum/showthread.php?t=35590

Aug 10, 2008 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Zen vision m not recognized


Same problem. Solved by downgrading Windows Media Player to v.10. Do it through Control Panel and click Remove WMP11 and WMP11 runtime. Restart, connect your player and if not recognized do go to Control Panel=>System=>Hardware tab=>Devices. Find Portable Devices drivers in the menu and click Uninstall MTP device. If still not detected, go to Control Panel=>Detect New Hardware and run that. The player should connect automatically. WMP 11 has a glitch that disallows 3rd party MTP players. Intentional or purposeful? Ask B. Gates.

Jul 22, 2008 | Creative Labs Zen Vision Digital Media...

2 Answers

Creative Zen V Plus, it charges, but I can't transfer audios.


ok... i found a fix...
insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
click on portable devices
right click on your USB device with the yellow warning sign
go to properties
when it tells you that the drivers arent installed... go to the browse button and select your zen v plus install disk
hit ok and it will find the drivers that way...

Apr 04, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Creative zen v plus


i had the same problem but solved it, it seems that the usb driver does not always install with the software installation so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain

Mar 22, 2008 | Creative Labs ZEN V Plus MP3 Player

6 Answers

Creative zen sleek photo not recognized by win xp


I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.
http://wp.randyr.net/windows-xp/creative-zen-sleek-photo.html

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.

----

1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

Mar 01, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Recognising my Zen


  • connect the device to your PC.
  • Open Device manager (Right click on My Computer, select Manage, open Device manager)
  • Locate the MP3 player in the list
  • Right Click on the device and click Uninstall driver
  • Disconnect the nomad
  • Restart
  • DO NOT CONNECT THE DEVICE
  • run the installation process
  • Connect the device
  • Good luck

Nov 28, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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