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Because your model has an evaporator located inside the fresh food compartment it also will have a drain opening below that evaporator. This is a common problem with these dual evaporator models that have drain blockage caused by ice or gunk blocking the drain and causing water to flow below the crisper drawers. Sea Breeze
Adjust your thermostat / temperature setting to a warmer temperature.
You could also have a lot of food placed in front of the vent in the top of the refrigerator compartment. Tall jugs (like milk jugs) are usual culprits of this one. Cold air is deflected in other direction, it might be going straight to the crisper rather than diffusing first.
You have a defective thermistor and damper control in the fresh food or a bad control board.
Check the thermistor first.
Also, adjust the return air damper at the bottom left side of the fresh food sction to warmer.
I've had the same issue with an Amana BX21TL. In my case, the problem was that the various air flow adjustments were all directing the cold air to the bottom of the fridge, underneath the vegetable crispers.
What I've done to fix this was: 1- Made sure there was a tight seal between the vent opening at the back of the fridge (at about mid-height) and the rubber/plastic duct that directs air to the meat/cheese drawer. 2- Made sure that the adjustable opening at the back of the meat/cheese drawer was fully open. 3- Made sure that the adjustable opening at the back of both vegetable crispers were fully open.
I had the same problem. Apparently the problem is the main control board. According to the technician that came out to fix mine there is a design flaw and these boards are very sensitive and can blow a circuit or malfunction from the slightest power surge. What happens then is that the control board doesn't "tell" the fan to turn on and off at the right time so the fridge and freezer warm up too much before the fan kicks in and then it cools everything down but since the fan isn't running at the correct intervals and circulating the air all of the cold air settles to the bottom which causes the produce in the drawers to freeze while the top shelves get warmer. I had done a fair bit of research before calling GE and came to the conclusion that this was a common problem. So I pressed them and was able to get the fee for the part waived (before I made the service call appointment) which was around $150. The part now has a 5 year waranty which I find funny, because I'm not sure why it wouldn't have that upfront as my refridgerator is only 2 years old. Whatever!! Unfortunately, unless you have indepth knowledge of refridgerator repair there is no way around the service call and labor. Anyone buying a new model of refridgerator (any company) should consider an extended waranty. The service tech also told me that all refridgerators made after 2001 are required, by law, to have an electronic mother board which in all likelyhood will fail at somepoint prior to when you are ready to buy a new fridge!
I just had a similar problem, and the bottoms of both sides were cold
but the top shelves were warm. I found that the condenser fan, the fan
right above the
cooling coils was not working. This fan circulates the cold air and if
it's not working it can't move the cold air to the top or over to the
side. Open the freezer door and press the switch that tells the
door is closed (so the light goes out), if the fan doesn't come on
shortly, or only sputters that could be the problem. You will need to
take out the back cover over the coils, the ice maker tray and auger
motor if you have one and some other parts. Play around with the plug
where it goes into the side wall, if you can get the fan to come on and
off, it's most likely a bad fan motor....about $55 to replace. As you
apart, be sure to take some digital pics of the process so you can
remember how it goes back together!
if you pull out the vegetable drawer, you will notice a vent on the left side in the back. get some tape ( I use aluminum tape ) and cover the bottom half of the vent, that will help keep your vegetables from freezing. that should solve your problem. Joe