Both my wii remotes stopped working - I can't get a cursor on the screen. I checked all the connections. I tried resynchronizing them by pressing the red button by the batteries - but it did not work. Any ideas on how to fix this?
Wii Remote Syncing problem is one of the common problem of Nintendo Wii. You may check out the DIY Wii Fix Guide,
that explains step by step to fix the problem without any technical
knowledge. I hope this guide will solve your problem. It also gives
information on fixing many Wii Related Problems, so its a kind of Wii
Problems Reference Fix Guide.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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According to Nintendo it means your WiiConnect24 is not enabled.
"WiiConnect24 allows the console to receive downloads even when the console isn't in active use, as long as it has a working connection to the internet. The types of information that can be received include News and Weather, messages posted to the Wii Message Board, and any messages sent by Nintendo about new Wii console features." Fix Problem:To Access the WiiConnect24 setting:
Access the Wii System Settings (How To Shown Below)
Move the cursor over the blue arrow on the right and and select it once to reach System Settings 2.
How to Access the System Settings
With the Wii console properly connected, power on the console to reach the Wii Channel menu.
Use the Wii Remote to move the cursor over the "Wii" button in the bottom-left corner of the screen and press the A Button.
From the main Wii Menu and System Settings screen, use the Wii Remote to move the cursor over the "Wii Settings" option (wrench).
Wii Remote Troubleshooting
Important Safety Information for Playing Wii Wii Remote Wrist Strap Replacement InformationQuick tip: Cursor (hand) or character movement not responding properly? Hold the Wii Remote with the button side down. Without using much force, firmly tap the button side of the remote against the palm of your other hand a few times. Doing this does not take a lot of force, so be sure not to tap the Wii Remote very hard. Check for proper response. If the problem is not solved, please follow the rest of the instructions on this page.
For all Wii Remote issues: If you are experiencing problems with a new Wii Remote, or are having difficulty with a Wii Remote that was previously working properly, please carefully read and follow the instructions on this page.
First, follow these guidelines to ensure you have set up the system properly to have the optimal environment in which to use the Wii Remote:
Check to make sure the Sensor Bar cord is inserted into the back of the Wii console and the Sensor Bar is centered above or below your TV screen (more info).
Make sure you are using fresh batteries in the Wii Remote.
The Wii Remote Controller should be used between 3 to 10 feet from the TV.
Make sure no objects are blocking the signals between the Sensor Bar, the Wii console, and the Wii Remote.
Check for interference from infra-red light sources, such as candles, sunlight, fireplaces, and stoves.
Radio frequency interference may cause the Wii Remote to work erratically. Check for wireless devices such as cordless phones, wireless computer keyboards or mice, or other similar devices, and move or turn them off.
Still having problems? If the basic guidelines above did not solve your problem, the more specific information below may help.
Wii Remote not being recognized by the Wii Console (lights on the Wii Remote flash when you press a button, but then go out) - Most Common: Getting the Wii console to recognize (or "sync" with) a Wii Remote, especially one that did not come in the box with your Wii console, may require doing a few additional steps before it can be synced. Additionally, a Wii Remote that was working, but is no longer being recognized (or has "lost its sync") may need to be re-synced. Please use the troubleshooting steps listed below, which our experience has shown can solve many Wii Remote issues.
Try these steps!
Turn the Wii console power OFF by pressing the POWER Button on the front of the console. Unplug the power cord from the wall outlet for a few seconds. After a few seconds have elapsed, plug the cord back into the wall outlet.
Turn the power of the Wii console ON. When you see the Health and Safety screen, open the small flap on the front of the Wii console to find a red button labeled "SYNC." Press and hold the SYNC Button down for 15 seconds. This will clear all the syncs on the Wii, allowing you to get a clean start to begin the process described below.
After holding the SYNC Button on the Wii console down for at least 15 seconds, you can now "re-sync" your Wii Remotes:
With the first Wii Remote you wish to sync, remove the battery cover on the back of the Wii Remote to find a small red button just below the batteries.
Press and release the small red button just below the batteries on the Wii Remote; the blue lights on the front of the Wii Remote will blink.
Quickly press and release the red SYNC button on the inside of the white flap on the front of the Wii console (picture).
When the Player LED blinking stops and stays lit, the syncing is complete. The LED that is illuminated indicates the player number (1 through 4).
This sync procedure (steps "a" through "d" above) must be followed for each additional Wii Remote added to the system.
If you are still unable to get the Wii console to recognize your Wii Remote(s) after carefully following the steps above, please call 1-800-255-3700 for further assistance.
All other Wii Remote issues If the Wii Remote is being recognized by the Wii console, but you are experiencing other issues, check the list of additional symptoms below. If one fits the description, click it to read the available troubleshooting; if you can't find one that sounds like the problem you are experiencing, select "All other problems."
Check the motion sensor functionality by holding the Wii Remote with the button side down. Without using much force, tap the button side of the remote against the palm of your other hand. Doing this does not take a lot of force, so be sure not to tap the Wii Remote very hard.
Try placing the Wii Remote in a neutral position by resting it on a flat surface during game play. If the character or cursor still tilts on its own, there is a problem with the Wii Remote and it will need to be repaired. Please call 1-800-255-3700 so that we may assist you further.
It's problem a radio interference, since the wii controller uses radio frequences to contact the device, try to resync the wii controller.
1. Turn the Wii console on and wait until the "Health & Safety" screen appears (don't press A).
Open the SD Card slot cover on the front of the Wii console, just below
the disc drive, and press and hold the red SYNC button for 15 seconds.
This will clear all synced Wii Remotes from the console.
Resync the Wii Remote by removing the battery cover and pressing the
red "SYNC" button. Do this for all Wii Remotes you wish to use, and
test for proper response.
4. If the steps above do not work,
remove the batteries of the Wii Remote and leave them out for at least
2 or 3 minutes. Reinsert the batteries and sync the Wii Remote again.
Test for proper response.
If after removing the batteries for several minutes, and resyncing
the Wii Remote, your still unable to get the Wii Remotes to work, try
syncing another Wii Remote if available.
* If another Wii Remote works, then your previous Wii Remote will need to be repaired.
make sure your sensor bar is connected to the console! properly aligned in the centre of t.v! also reconect the controler by: open the sd flap on front, press red button, remove batt cover of remote and press the connect button! this will resync the remote! also check battery's!
Cursor not appearing Please note that our experience shows that this troubleshooting is best performed using only one (1) Wii Remote at a time.
Some games do not use the cursor feature of the Wii Remote; Make
sure the game you are attempting to play uses the cursor by reading
the game's instruction manual. You can also exit out of the game
to return to the Channel Menu and use the Wii Remote to see the
cursor. If the cursor still does not appear, continue with the
Trying to use multiple Wii Remotes in the Mii
Channel or Photo Channel? These Channels only allow the Wii
Remote designated as "Player
1" to function.
Verify that the Wii Remote's pointer lens is free of obstructions
and contamination (stickers, heavy smudges, etc.). The pointer
lens is the tinted rectangle at the end of the Wii Remote.
Check the battery power level by turning off the Wii console, then
opening the battery cover of the Wii Remote. Press and release the red "SYNC" button
to check battery strength. The number of lights flashing indicates the Wii
Remote's battery strength. Four flashing lights indicates full strength.
Our experience has shown that as your battery strength decreases to one (1)
or less lights flashing, the cursor may not appear. For troubleshooting,
if possible, try using fresh batteries so that all four lights illuminate.
For guidelines on using batteries, please click
inserting brand new batteries, you are still seeing less than all four LEDs
flash, then your Wii Remote will need to be repaired. Please click
here for repair information.
Is the Wii Remote properly synced?
Press the POWER button on the Wii Remote to see if the Wii console powers
If it does, the Wii Remote is synced with the system. Please skip to the
If the Wii Remote will not sync, there is likely a problem with the Wii
Remote. Please click here for
If the Wii Remote will sync and the cursor still does not appear, try
another Wii Remote if possible.
If at least one Wii Remote is working, there
is likely a problem with the first Wii Remote and it will need to be repaired.
Please click here for
If you have only one Wii Remote, or none that are working, please continue
Make sure that the Wii Remote is being used between 3' and 10' directly
in front of the TV and that there are no bright light sources affecting
the Wii Remote's operation (review Game
Play Guidelines for more information), and
that the Sensor Bar is placed properly (see Sensor
Check the cord on the Sensor Bar for any frayed wires
or kinks, and verify that the Sensor Bar is free of obstructions.
Check the button functionality, and that the Sensor Bar is operating correctly,
by accessing the Wii Main Menu. Use the "+" and "-" buttons to scroll side-to-side
through the Wii Channel screens.
If you are able to scroll with the "+" and "-" buttons, but the cursor is
not appearing, then there is likely a problem with the Sensor Bar. Please click
here for additional Sensor Bar information.
If there is no response, there is likely a problem with the Wii Remote. Please click
here for repair information.