Question about Olevia LT37HVS 37 in. LCD HDTV

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Power on problem for My Syntax Olevia LCD TV 23"

My Syntax Olevia LCD TV 23" is having some power issue. Power supply is present as the red standby light is on but i just coudn't turn it on by pressing either the remote button or the manual button. when pressed the light goes out for an instant than right back on without the screen coming on.

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  • mauriet Jun 21, 2008

    I have the same problem, same way I even unplugged it and waited about 30 sec. plugged it back in , pushed the power button and still nothing

  • Anonymous Aug 18, 2008

    I have a 26 in Olevia that started to flake out just after the 1 year purchase date expired. The power would go out and come back at random with no set pattern. I called Olevia and of course they would not own up to any systematic problem with the main board or power supply. They gave me the wonderful option of sending the TV to them for an estimated $300 plus repair (not including the $100 to ship). I sent an email to the CEO and it was a waste of time. This company does not understand customer service and I avoid purchasing their products even though the pricing is tempting. When I purchased my 52 in, Olevia was not worth considering. I'm in the market for 4 more HDTV sets and will avoid this brand and would encourage others to do the same. It's not worth the hassle.

  • dschienberg Aug 19, 2008

    same problem with a 37" but still under warranty, lets see how they handle it

  • FrustratedBD Sep 13, 2008

    I have the same problem with my Syntax Olevia LCD 23" TV". It started about a week ago. At first I thought that the problem was with the remote because, when I used the power button on the front of the monitor, it worked. However, I soon realized that it didn't matter whether I used the remote or the monitor button, it needed several attempts. It's been getting worse, and the last time I turned it on, I didn't think that I would be able to get it on - it took at least 15 tries. I have not turned it off since, as I am afraid that I will not be able to turn it back on. This is not very good for the environment, but it probably uses less energy than junking it and getting a new monitor would use.
    The monitor has a main power switch on the side - turning it on lights the LED on the front, and puts the monitor into a standby mode - then the electronic front switch, or the remote, can turn it on. I think that this is stupid engineering, if the electronic switch can fail - it should fail in the on mode. That is, the mechanical side switch should actually turn the monitor on, the front switch and remote could then toggle it to standby. Then, if the electronic switch fails you lose the ability to use the remote, but at least the monitor can be used. It's a ridiculous waste of resources to have to replace a monitor that functions well - except for the circuits that allow you to turn it on - to have to be prematurely junked! If I cannot get this fixed, I'll never buy from Olevia again - and I'd like to find a TV/monitor that isn't designed this way.

  • kilo0660 Oct 16, 2008

    my olevia has the blue led on but I pres it and it doesnt work it dont turn on or do any thing..I changed the power cable and its still the same...how can I fix this......all I remember is watching tv in the morning..and then in the afternoon the tv didnt turn on ever since.. It has the blue led but wont turn on even if I try pressing all the other bottons...it sucks more when I lost the remote...no remote,no power....can someone help?

  • Sienna7 Dec 13, 2008

    I am glad I am not alone! :-)) I have the same problem with my Olevia 37" TV. It is just over 1 year when it began to stop turning on. The Power light / Stand-by power light is on and it temporarily disappears when I press the Power button the TV or on the Remote, but when it reappears, I know the TV will not turn on. BUT the solution posted here actually worked! Connecting the mini USB cable / cord from my PC (normally used to charge or synch my T-Mobile Dash Phone) to the service Port at the back (upper right rear and covered by a black tape (mini-door) enabled the TV to FINALLY turn on. Incidentally, I am running Windows XP and I did not receive a "New Hardware" no notification regarding new hardware, but the TV powered up anyway. Regarding Olevia, shame on them for NOT standing behind their product when it clearly has a defective component making the TV unusable until we are fortunate to find an asnwer on ths is site. When a Company acts without care, we should do the following:



    1) Never buy a product from them again, EVER

    2) Tell everyone you know about your experience

    3) Send an email to their Customer Service Dept and their Corp. Headquarters telling them about numbers 1 and 2 above

    4) Include a link to this web page



    The Internet is powerful! I solved my problem here on this site. And Companies who provide defective products / bad customer sevice

    can get their reputation destroyed if we act.



    Thanks to "bonview" who saved me from having to buy a new TV

  • Oz1234 Dec 29, 2008

    Same problem with a 323v, started soon after the warranty ran out (14 months). We've been limping along turning it off/on with the hardware power switch, but sometimes it takes about 20 tries. Spoke to a nice rep at Olevia, basically the answer was you are out of warranty too bad. We acknolwlege this is a big problem that our customers have but we have no obligation beyond the warranty. You can send it in for repair at your expense. Repairs will at least be $250 maybe more depending what is wrong with it. Since I just bought a new 1080p monitor for under $200, that totally smokes this set, there is no point to get it fixed. I explained (as posted above) not only won't I buy another product, nor will any friend or relative who rely on my advice. So this $.02 capacitor, just cost them at least 10 sales.

  • mskimerald Feb 27, 2009

    I have read ALL of your posts and appreciate all of them. I won't go into my predicament but my TV was only 4 months old when this happened and Brand new in Box. Despite the fact that they won't recognize the so called seller as a qualified dealer of their product, their way of customer service IS MY NEW ISSUE! My first Olevia is beautiful (no probs YET) so of course I bought a 2nd one. I been around a long time to know that customer service can KILL a company despite the warranty issue. If nothing else a company that cares will surely be courteous to those who have a problem with their product. !st let me thank all of you for your suggestions, I will try them. BUT more importantly I have copied them to one day show to a repair tech before possible repair. Could be helpful in a quick decision on it's worth to get parts etc. Meanwhile I will buy a samsung (great deals right now) But to sit here and look at this brand new olevia that has worked 4 time and then suddenly black is sickening. I mean do I just throw it away? OK 2nd and most important, I am on the band wagon & intend to do OLEVIA some justice. My channel 7 (abc affiliate hopefully is gonna run with my story) This is the local sect, I intend to give Olivea a run for their money baby! PLUS I will copy everything that has been said about them and through out any website I find. I already have SENT them VIA US mail a warning. (more like a plea to take a look at their biz practice etc....For all I know they plan on going out of BIZ- If not they will hopefully feel what we all have been saying. Whether or not they care remains to be seen. All I know is anytime I have needed help from a vendor it's always been courteous but with this issue of stuff failing during or shortly after warranty says ALOT that they should deal with.

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I have a 24" Olevia LCD TV. Same symptoms (Stdby LED is on, press power and it flashes off, then back on). The USB cable to the Service Port also worked. But being of sound technical mind, I figured this means that the PC is supplying the +5v to the circuit. What I did was disassebled the TV, carefully disconnected all the cables, and opened it up to reveal the circuitry. I looked over the circuit and noticed the 1000uf/16v capacitor at position CS21 was failed and bulging. I removed the cap, tested it and verified that it was indeed failed. I went to a local Radio Shack and picked up a 1000uf/35v electrolytic, after all, the value is what mainly matters as long as it's not lower voltage than the original. I replaced the new CS21 capacitor back in the circuit (it is polarity sensitive, so pay attention to what the original mounting position is). I reassembled the TV and Viola! Works! No need for the USB cable to the Service Port!

I hope this helps someone!

-Matt

Posted on May 18, 2009

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As suggested in another post, w2power has provided this solution. It is the only thing that has worked for me thus far. While it is a pain, I can at least consistently get my set to turn-on when using this USB cable method with logged-in PC attached to Olevia's service port (I have the 23" version)

From w2power:
"I think this model has a timer on it, it seems to go when the warranty runs out, not proven but Mine went out about a month ago. My only fix is to plug my tv (via the service port which is COVERED) to the usb port on my computer using my BlackBerry usb cable, in other words the Mini USB. Seemingly I must be logged on to do so and wait for the Chime form my pc, a balloon will pop up for new hardware not recognized (vista) then press the power button and then it turns on, unplug the usb cable and make sure the source is set to tv / video or else it will power back off and you will have to start all over. Theres NOT A PERMANENT fix yet but this is what I do every time I want to use the TV, I have a laptop so I use it as the Monitor just to watch movies. If you have a desktop I recommend keeping the cable handy BUT DO NOT LEAVE THE USB CABLE IN FOR LONG USES. THE SERVICE PORT IS COVERED FOR A REASON!!!

w2power_@_yahoo!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!_._com
"

Posted on Oct 09, 2008

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  • Olevia Master
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The set probably has a fairly complex power supply and the LED indicator doesn't need much to light.
The fact that the set shuts down so quickly implies a hard failure of some kind, either in the supply itself or a circuit it services.

There are several million components in circulation (capacitors) that have defective chemicals in solution and there are seemingly unrelated electronic items crapping out all over.

The faulty electrolyte was made in China after the formula was stolen from Japan and poorly copied.
The stuff was sold to several Asian manufacturers of the capacitors and used in a broad range of devices.
We'll be seeing many more failures before it gets any better.
Sorry-

Posted on Jun 11, 2008

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SAME PROBLEM..... SIENNA7....I JUST HOPE I CAN FIND THIS CABLE..8MINI DIM TO USB FIND THIS ONE ONLINE...http://cgi.ebay.com/USB-VISCA-CONTROL-CABLE-EXTENDER-ptz-Sony-EVI-D30-Canon_W0QQitemZ370181882646QQcmdZViewItemQQptZCamera_Cables_Cords?hash=item56308f4316. BECAUSE THE PORT SERVICE IN MY TV IS NOT AND USB SO ANY IDEAS REALLY APRECCIATE..THANK'S...I HAVE MY TV ON THE CLOSET SINCE 2007...I HOPE I CAN GET THE PICTURE ON...

Posted on Jan 07, 2010

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As suggested, I uncovered the service port and plugged my camera adapter cord into (mini usb) and wa friggen la, the TV powered all the way up. This TV is in excellent condition an it 2 1/2 years since I bought it from ABC Warehouse and never had a problem like this. What a stupid way to turn a TV on by jumping it from a laptop. Like an old jalopy car.

Posted on Feb 14, 2009

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We have been having the same power issue. Once it goes off, you can't turn the TV back on. We have tried unplugging it for days at a time, as suggested by the support desk, but now even that doesn't work. Ashame to spend this much money on something that won't stay working and has no support backing.

Posted on Aug 28, 2008

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Go out and buy a new tv because im guessing once u spend money on the olevia to fix it, your gonna just have to keep doing it all the time. my 37" stoped powering up and olevia gave me no support at all. so i am going to buy a new sony and i bet i wont have a problem at all.

Posted on Oct 12, 2008

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Thank you for contacting us. My name is Ravin and I understand that you have called in today for further troubleshooting but you were offered a paid service instead. Based on the information provided, I believe that the following steps should effectively resolve the issue:

I am sorry to inform you that, Syntax-Brillian, the manufacturer of the Olevia Brand, has declared chapter 11 bankruptcy and has ceased all operations. Because Syntax-Brillian is no longer in business the warranty for your product is void.

Amergence Technology, a 3rd party repair company, can offer paid repair services for your television and a paid service for further troubleshooting. Since Syntax-Brillian went out of business, Amergence is offering repair services to owners of Olevia HDTV's.

If you have any further questions or concerns, please do not hesitate to contact our Support Team at 866-965-3842 Monday through Friday between 7.00am 5.00pm PST

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bb40c58.jpg

36fcc87.jpg

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