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two problems here,
your shaft seal is running on its last leg
the sound is unmistakeable and always described the same...
the water issue, you probably have a trickle leak through the cold water valve
the mixing valve is quite an easy repair, but I would have to say with all honesty, it probably time for a new machine
the hub seal is a tub replacment call
2 hrs of labor if hes good
and the tub runs around 500.00 dollars
sory for the bad news
I had the same problem. I called customer support and they gave me these instructions:
Shut off the water supply to the machine, disconnect the hoses from the back of the machine. Pull out the hose and pull out the little screens and clean them with water or soak in vinegar. I was skeptical but did this and the results were amazing. Apparently if the screens get even a little "gunked" up (my screens really didn't look that bad) the machine senses the change in water pressure coming in and shuts it off. Hope this helps!
its your pump.get at it thru the back.it may be blocked or may have failed.a volt meter will tell you if its getting voltage.if so should drain,make sure on about spin setting to check.ive had to replace the pump on my neptune
My Maytag® Neptune® washer filled with water, but it won't spin or drain-what now?
Start by making sure the machine is plugged into a live (working)
electrical outlet. Then check the appropriate circuit breaker and reset
it if necessary (or check the fuse if you have a fuse box).
Next, inspect the drain hoses and remove any kinks. Take a look at the
drain, too - if it's clogged, call your usual drain service person.
Then close the washer door and firmly press the START/STOP button. In a
few moments, after the door locks, the washer should begin to spin.
(For your safety, the washer will not tumble or spin unless the door is
closed and locked.)
If this doesn't work, please contact Customer Service at 1-800-688-9900
for toll-free assistance and service scheduling if necessary.
Check latch mechanism for alignment. Often operation of machine loosens latch mechanism causing internal switch for "door open (or ajar)" preventing rinse or spin cycle. Opening and closing door presses latch mechanism closing internal switch allowing for continue processing to rinse or spin cycles.