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Roku Soundbridge M1001 won't see BestBuy Rhapsody

I have a Roku Soundbridge M1001 that is seen by Rhapsody, but when I attempt to access Rhapsody, it refuses to see that Rhapsody is loaded and that its libraries are available. I have a Linksys wireless modem identified by Roku as working well with their device. Add to this that ITunes is recognized immediately, and this tells me that the fault is with BestBuy Rhapsody. Help!

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The following wireless access points/routers have been tested for use with the SoundBridge and SoundBridge Radio. While Roku is unable to provide testing results for all available wireless access point and routers, the vast majority will work fine with your SoundBridge product. We encourage you to try using your SoundBridge with your existing wireless equipment, regardless of published result before replacing your current hardware.
The current SoundBridge models, M1001 (connections on the back) and SoundBridge Radio R1000, use different wireless hardware than the older M1000, M500 and M2000 models (connections under the endcaps). This newer hardware has proven considerably more reliable than the older wireless hardware and should work out-of-the-box with virtually any 802.11b-compatible wireless equipment you may have. Compatibility of the older hardware has been improved over time and we recommend that you upgrade your SoundBridge's software to the latest version as soon as possible, particularly if your SoundBridge was delivered with software older than version 2.3.44. Upgrading older software may require using a wired ethernet connection or even taking your SoundBridge to a neighbors house or your office to sucessfully perform the upgrade.
To check your software version and perform an upgrade, use your SoundBridge remote control to navigate to the menu Change Library or Configuration -> System Configuration -> Software Version and Updates and follow the on-screen instructions.
If you still experience Wi-Fi connection problems, check the following items:
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  • If you have wireless security enabled, make sure it is a supported protocol, and make sure you are using the "Hex" key. See your SoundBridge manual for more information.
If, after checking these items, you still cannot get your SoundBridge to connect to your wireless network, we encourage you to contact support or visit our Roku Community Forums where other customers and Roku employees will attempt to help you.
Bold = recommended by Roku for use with the latest version of SoundBridge software.
Red = poor performance or incompatible with SoundBridge
* = customer tested - your results may differ.
Model M1001,
R1000
M1000,M500,
M2000
Notes Airlink101 AR410W Yes Yes Fast! Apple Airport Extreme (Snow) Yes Yes Buffalo WBR-G54 Yes Yes Very reliable Buffalo WBR2-G54 Yes Yes
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AVM 3070 * AP/Router/Switch No
D-Link DI-524 AP/Router/Switch No Some users report this router works fine for them. Linksys BEFW11S4 No No. Performance is unacceptable Linksys WRT54GL * No No Downgrading to original firmware fixes rebuffering issues. Linksys WRT54GP2 Yes Yes Very slow performance Linksys WRT55AG Yes Yes Works, but some customers have reported issues with accessing the Internet through this device Netgear FVM318 Yes Yes May work for some, does not properly route UPnP discovery packets between wired and wifi Netgear MR814V2 Yes Yes Poor performance Netgear WGR614 v4 Yes Yes May require B-only mode . SpeedTouch 716G * Yes Yes Can connect wirelessly and stream locally, but no internet access. USR 5462 Yes No

Note: If your wireless access point does not work well with the SoundBridge, please make sure that both the SoundBridge and the access point are using the latest firmware available.

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http://soundbridge.roku.com/support/userguide.php

http://soundbridge.roku.com/soundbridge/features.php

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Different manufacturers use different default address to To access the Web-based Utility of the Router and log into the setup pages
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