Full model: GHW9300PW4
Every few loads the unit will essentially flood the room. Sometimes we find a sock has slipped inside of the rubber seal - can that be causing such a flood? It appears to come from the bottom front of the unit and does not happen every load.
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My name is Peter. I am a retired field service appliance technician.
Your drain hose is in the back on the right hand side. This is a rubber hose. After a time the rubber may be dry rotted and leak or become partly clogged with soap residue.
Once completing the wash cycle the soapy water may have not completely drained due to a partly clogged drain hose by the time the rinse cycle is complete flooding the washer drain pan.
You do not have water in the bottom of the washer because your pump removed it all, but at a slower rate
Ok, Lets fix this ourselves:
1.) On the bottom right front of your washed is a leveling leg.
turn the leveling leg one full turn clockwise. The right front may be pitched down, causing the drain pan level on this corner to be high. Your washer through vibration may have moved slightly. This is not going to solve the problem.
2.) Pull your washing machine out so you can see the drain hose. Run some laundry on heavy load. Observe to see if your drain hose is leaking. Your hose clamps may be loose and require tightening. If it is leaking it needs to be replaced.
3.) Even if your drain hose is not leaking it must be obstructed, flooding the bottom of your unit. This is easily replaced.
The part number for your drain hose is DC97-12534D. It cast about $24.00.
Common parts that leak on a front load washer:
Door boot (also know as gasket or bellow), drain pump, intake system (which is either intake valves or soap dispenser). From my experience in that order.
The door boot can be inspected from the inside although if you didn't find any holes could still be it. (so if you find a whole than it most likely it, but if you didn't find holes it does NOT rule it out since it has to be inspected properly from the inside.
Remove the front bottom panel. Should be three 1/4" screws on bottom lip of panel. See if you can tell where leak originated. Chances are good you just need to pop the cap off the drain pump and clean it out. Here is a vid that explains the procedure.
You can only add items to the wash for a few minutes after that washer starts. If you found something you want to add you have to restart the cycle. This is a safety feature added to the front load. After the washer is full of water it doesnt allow the door to open so the water in the machine doesnt flood you laundry room.
You may have a burnt motor. This is usually caused by a clog in the pump. Sometimes small items such as socks find its way to the pump. It could also be the timer itself. If there is a burning smell when that happend it is probably the motor.
Ok Let us look at everything that can leak on the machine, get a good light and check the following.
Hoses on the back of the pump
The bellows, grey seal at door
The boot were it attachs to the tub
Look at the tub for water dripping off of center where the seam is