Question about HTC S710 Smartphone

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HTC S720 Smartphone

The softkeys, navagation keys, send, end, home and back keys on my HTC S720 stopped working.

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  • Anonymous Nov 15, 2008

    I have the same problem. I did a hard-reset using the soft keys. However, the hard-reset didn't correct the problem with the middle button, call, end, home, back, soft-keys.

    so the only time the soft-keys work is to hard-reset... so its got to be a software issue, but a hard-reset wont fix the problem.



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Try a soft reset (remove and replace battery), If your sure you haven't installed anything that may have remapped the keys, next option is a hard reset (all data will be lost, make sure you back it up)

There are two methods to performing a hard reset

  • Select Start > Accessories > Clear Storage. Enter 1234 where prompted and select YES.
  • Power the device off. Press and hold the left and right soft keys. Power the device on while holding these keys. Follow the on-screen prompts to factory reset the device.
If you find you can hard reset using the second method you know that your keyboard is ok, if the it refuses to reset its looking like an electrical problem which could be the keyboard or motherboard..

best of luck

Posted on Jun 02, 2008


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To perform a hard reset
1. Press and hold the Left SOFT KEY and the Right SOFT KEY, and at the
same time, use the stylus to press the RESET button at the lower left

2. Release the stylus, but continue pressing the two soft key buttons.
Release them only when you see the following message on your
device screen:
“Press Send to restore manufacturer default, or press other keys to

3. Press send on your device.

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