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Can't install lexmark x4530...get spooler subsystem app has encountered a problem,etc.

I've tried installing this printer for a couple days..microsoft says the problem is caused by Nod32 antivirus program and there is no solution...ain't that great. I get the spooler message several times during the installation process. Plus a couple other messages , "Cannot install this hardware. An error occurred during installation of the device. The remote procedure call failed". When restarting computer got the spooler message again and when I tried to use the Lexmark Cartridge Diagnostic Wizard got a "communication not available" screen. When I try using Tools in the Tools box I get a Program missing dialog box.
I've installed the latest drivers for Lexmark but did no good.
If I had any hair I would tear it out. Please help...may be I need to install a different antivirus program ?

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  • ironrailsbud May 23, 2008

    Problem solved...turns out it was my antivirus program which as Nod32 was shutting down the spooler even though I added the .exe file to the exception list in Nod.
    I removed Nod32 from my system and the Lexmark x4530 all-in-one installed without a hitch.

    Bud


  • ironrailsbud May 23, 2008

    One thing I didn't try after installing the Lexmark was reinstalling Nod32 which I had copied to my external hard drive. I purchased another antivirus program which I did install and all works great !

    Bud


  • babear Apr 07, 2009

    lexmark x4530 has cartridge stall. Printer will not turn off using power button...have to unplug from outlet. When I turn the printer on, it makes a loud "pounding" sound.

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Print Cartridge(s) Missing
The following print cartridges appear to be missing, not detected, or incorrectly installed:
Cartridge on Right
Cartridge on Left

Posted on Sep 03, 2008

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