Good day, i have a side by side professional series uni. Model number PLHS39EESS2. Has an in door water and ice maker. Purchased fridge about 6 months ago and have been very happy with it. As of last week water stopped comming through and the other day the ice ran out. Replaced the filter but water still not comming through checked connections from water source to connection at back and that is good. Is there a pump or something that maybe gone bad or do i need to reset something. Confused Gary

Hello gholwell,

Here are some tips for no ice:
1: Frozen Fill Tube
These units have the fill tube in the freezer ceiling that can keep freezing up. The cure is to replace the existing fill tube with a new kit, consisting of a modified fill tube and a fill tube heater. You can buy it here. This, of course, assumes the icemaker and level sensing circuitry are attempting to function normally. You can test the icemaker by manually initiating a harvest cycle. Do this by pulling the front cover off the icemaker and jumpering out test points T and H with an insulated wire. You can find more info HERE.

2: Bad Optics Circuit Boards
If the red status LED is not lit on your ice level sensor receiver, then you may have bad optics circuits. Close the freezer door and wait five minutes, then open it back up. If still no status light, then you need to replace the optics boards, emitter and receiver. You can buy them here.

As for the water problem, this is usually caused by one of the following:
- Inadequate water pressure.
- Kinked tubing anywhere between the valve and the dispenser outlet.
- Dissolved air or gases in the water supply.
- The slight expansion and contraction of the reservoir as it warms and cools.


In any case, since your fridge is just 6 months old, it will still be under warranty. It will be best to contact the point of purchase or manufacturer directly.

Hi Gary,

Basically since water isn't coming in, this would indicate that the water valve isn't letting water in. It doesn't require a pump since the water pressure in your house pipes is sufficient to put water into the refrigerator. This valve is controlled by a solenoid. As long as there is pressure at the hose behind the refrigerator and the hose isn't kinked then the most likely solution is replace this valve/solenoid. Let me know if you need any help with finding this or if you have any further questions and I would be glad to do what I can.

Good luck

First try to defrost the unit, clean..-well there might be a an ice particle blocking why water stop coming..

Thank you & pls. post back