Question about Hitachi 42HDS69 42 in. Plasma Television

1 Answer

Won't turn on

My tv is 1 year 3 months old. Its never been moved, touched, bumped or anything. Yesterday it suddenly went off. Now it won't go back on. The red standby light stays on, but nothing else. If I hold down the power button on the side for like 10 seconds, it clicks and sounds like it will start up, but nothing.... Then then blue "on" light comes on, but thats it. If I push power again, back to the red light. I tried unplugging it (overnight) and same thing. When I first turn the main power switch back on after unplugging it buzzes and sounds like its powering up for like 20 seconds, but nothing. I paid $1,800 for this TV and warranty expired 3 months ago... I'll be really choked if its dead. Any advice?

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  • Bingosh May 24, 2008

    I have similar problem. TV @ 1 1/2 years old. No prior problems. All of a sudden one day no sound, no picture. Red light stays on--so know its getting power. Go to turn tv on, blue light comes on for about 5 seconds then off and back to red light. Have unplugged tv overnight and then replugged directly into wall...same problem. Any ideas? Thanks

  • cglubish May 26, 2008

    i called Hitachi and they told me to take it to a repair shop. I dropped it off a few days ago and haven't heard back, I'll post what the findings are when I hear from them.

  • cglubish May 29, 2008

    they said its the "sub-digital board" that fried, for no reason, it just failed. $630 to replace it. I'm not happy, and going to call Hitachi and try to get something tomorrow.

  • cglubish May 30, 2008

    Update for anyone else experiencing similar problems. I called Hitachi again, and they were helpful and sympathetic. After being put on hold for 15 minutes I got transfered to someone in customer relations. They said they woudl call the service shop, sort it all out, and that Hitachi would cover any parts required to be replaced at no charge. All I have to do is pay the hourly labor at the service shop. I am very pleased at how helpful Hitachi was, and how quickly they offered to help out. I just called 1-800-Hitachi.

    I'm obviously upset the main component in my TV failed after 1.5 years, but Hitachi's customer service was stellar.

    Best of luck with your problem Bingosh.


  • Anonymous Jun 17, 2008

    Hitach 42HDs69 same problem as I see above, TV is not working and I feel ripped of so much. They want almost $1000 to fix it and its only a month over a year old. 3 weeks out of the warranty and its dead and now a $1900 paperweight,

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Hi, everyone. Me too have the same problem. TV just stays in red but won't turn to blue. I tried unplugging then wait and restart again, sometimes it will work but lately that trick doesn't work anymore. Then somebody suggested to open the back of the tv (it's not hard... just a lot of screws and a couple of bolts to remove) and clean (vacuum) the exhaust fan. Out of frustration, I did open the back and clean the the fan (has a lot of dust on the blades) and everywhere where there is dust. Just be careful not to touch any part of the printed circuit board with the vacuum nozzle to eliminate the destructive effect of static electricity. Or while you're cleaning it you have to hold the metal frame with your other hand to ground yourself (by the way you have to unplug your tv before you start opening the back). After the cleaning then covering the back, the tv worked... for only a few hours. It did stop working again as soon as I turned it off then on again. Again I opened the back, this time I removed the power supply board ( that's the biggest board and located above where you connect all your wirings). Got myselt a small brush and start brushing and vacuuming the dust out. I don't know if the cleaning did the trick or it was the unplugging of the connectors from the power supply board. All these work did the job... my tv is still working for almost three weeks now. Another thing, when you have a a time warner cable with a dvr box where you can program its remote to power most of your equipment in sequence by pressing the remote power button, I set it so that the tv will be powered up last considering that power can fluctuate everytime a unit starts up specially when they are all connected to the same power/surge protector... tv doesn't like it when the power fluctuates while it is still starting. Hope these helps.... (Hitachi 42HDS69)

Posted on Aug 07, 2010

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