Question about Dell 962 Photo All-In-One InkJet Printer
My printer ran out of black ink; I installed a new cartridge and it did not recognize it. I continuted to use the colour cartridge; have installed a new one; it does not recognize it either. When I try to print the moniter comes up with: "UNSUPPORTED CARTRIDGE". I have tried on multiple occasions, removing and reinstalling the cartridges; nd also making certain the tapes were removed from the cartridges. What exactly is wrong and how do I fix it? Please and Thanks so much!
Set printer to print multiple copies. Put in less amount of paper. While printer is waiting for more paper, change cartridge.
Posted on Dec 04, 2008
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Posted on May 21, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Jun 27, 2011 | Office Equipment & Supplies
Replacing Ink Cartridges
CAUTION: Before performing any of the procedures listed in this section, read and
follow the safety information in "CAUTION: SAFETY INSTRUCTIONS" on page 9.
Dell ink cartridges are only available through Dell. You can order more ink online at
www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.
Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage
for problems caused by using accessories, parts, or components not supplied by Dell.
1 Turn on your printer.
2 Lift the printer unit, and position the scanner support between the tabs to hold it open.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
3 Press down on the ink cartridge lever to raise each ink cartridge lid.
4 Remove the old ink cartridges.
5 Store the cartridges in an air-tight container, such as the storage unit you received with
your photo cartridge, or dispose of them properly.
6 If you are installing new ink cartridges, remove the sticker and transparent tape from the
back and bottom of each ink cartridge.
7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the
left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge
8 Snap each lid closed.
9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until
it is completely closed.
See page 71, section 7 in the user guide:
Click on this link or copy and paste the complete link into your browser.
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